by OmniTouch International

"It has been a great experience for
my team to work with Daniel to
bring on our vision for the new
Customer Centric Initiative."

"No one comes close in terms of
charisma, humility, professionalism,
client servicing and passion."

"It was all done in a extremely
professional way, understanding
our own business realities and
not applying a predefined solution."

Your Source for Creating Great Customer Experiences.

With mastery in Contact Centres, Customer Service & Customer Experience, we help & inspire organizations – and the people who work in them – to create great Customer experiences.

Founded in 2001, we have engaged with more than 50,000 Participants across 40 countries – with ‘wow’ outcomes backed up by thousands of positive testimonials.

17 years, 40 countries, more than 50,000 Participants. We’ve learned a lot about what makes a great learning experience.


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Our robust suite of workshops addresses the Management, Team Leader, Frontline & Backline eco-systems required to excel in Contact Centres, Customer Experience & Customer Service.


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OmniTouch is privileged to provide industry-leading training & certification for people with disabilities who seek employment in Singapore’s vibrant Contact Centre industry.

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Mystery Shopper

Better Customer journeys are on the way. The best Mystery Shopper research isn’t about the score – it’s about the learning. When you’re ready to make Mystery Shopper a vibrant part of your Customer experience strategy, we’re here to help.

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Everyone needs a breath of fresh air. Some inspiration – a new perspective.

Our mastery of service, personal development and cultural transformation means that our talks aren’t only fun – they inform and inspire at all levels.

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17+ years, 40 countries, more than 50,000 Participants. When you’ve worked with as many people as we have, in as many places, you build up a storehouse of cherished memories. Here are some of our favourites from across the years.

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It is not what we say – but what our Clients & Participants say – that really matters. Advocacy for our work is the ultimate Award.


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We’ve worked with so many of the best organizations around the world – and each one helped us build our experience and know-how. Thank you.


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Our Team Leader Series

Released in 2012, the OmniTouch Team Leader Series remains the industry standard for learning & career development for mid to senior management working in Contact Centres & Service Centres.

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Email Address

Contact Information

OmniTouch Pte Ltd
530A Geylang Road
Singapore 389486

(65) 9838 2353

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