Our heritage places us in the middle of the world’s fastest growing economies, while our reputation has put us on the global map.
Headquartered in Asia Pacific, with Clientele in more than 25 countries worldwide, OmniTouch International provides Training & Certification, Mystery Shopper and Customer Satisfaction Research for the Contact Centre and Customer Service industry.
Intelligence
Since 2002, our international team of Customer Experience experts has helped our Clients create great experiences that make their Customer’s lives better, as well as improve organizational performance.
We are proud to be:
- The Global Partner for the International Customer Management Institute (ICMI)
- The Training Consortium Partner for the Call Centre Industry Advisory Council (CIAC)
- The developers of the Frontline Certification of Excellence (COE)
- The authorized Training Partner of Great Brook – the U.S. based source for Customer Survey training and program design
- The developers of the Global Service Index (GSI)– the definitive Mystery Shopper based assessment of global Contact Centre practices
Competence
"Our heritage places us in the middle of the world's fastest growing economies." This allows us to open doors for you into deeper insights of Customers’ Expectations in the East or West.
Internationally recognized standards and accreditation, combined with years of experience working with blue chip and governmental Clients, proves our capabilities to shape your desired Customer Experience and business outcomes.
In the Contact Centre space, each of our senior Trainers is an ICMI Certified Associate and CIAC Certified Management Consultant, with years of practical, hands-on operational experience at an extremely senior level.
Why trust your Contact Centre Training or Research requirements to anyone else?
Spontaneity
There is a very special culture within OmniTouch International.
As an agile and entrepreneurial company, we thrive on being able to respond to our Client’s needs and culture. We are always bursting with energy and ideas. We challenge the status quo with new insights and new ways of pushing the limits for our Clients.
We do not believe in a one size fits all model – working from sound frameworks and standards, we believe in constantly coming up with innovations and approaches that result in positive change for your organization.
We call it the Magic 20% - the unexpected insights gathered in a Mystery Shopper program, a Training Program that doesn’t just teach – it inspires, or a Survey Questionnaire design that captures what you truly want to capture. For these reasons and more, truly we are spontaneous!
Our name
The OmniTouch name is derived from two elements, 'OMNI' which is the Latin word for "all" or "everywhere" and 'TOUCH' which represents the Customer experience when contacting or 'touching' an organization.
OmniTouch International was founded to provide a resource for business and governmental Clients who require expert advice, unexpected insight, personalized service and business results – all at a reasonable cost.
OmniTouch is pleased to announce that it has recently been awarded projects for:
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