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Since our founding in Asia in 2001, OmniTouch has had one single minded purpose –

we help our Clients make their Customers' lives better.

 

Organizations who seek to distinguish themselves through Service Quality & Operational Excellence choose OmniTouch to deliver expert and practical assistance through our suite of professional services.

 

Whether you are a Contact Centre, a Service Centre, a Retail Outlet, Hotel, Government Agency, Educational Institution, Theme Park or any environment which serves internal & external Customers, OmniTouch represents the region’s best choice for professional one-stop services to measurably improve Service Quality.

 

Our suite of interrelated services was specifically designed to work either independently – such as the delivery of a Training Workshop or Customer Satisfaction study – or in tandem, such as Mystery Shopper Research, followed up by customized Training to close gaps, concluding with follow-up Mystery Shopper & Customer Satisfaction Research. 

 

As a professional Service Quality Consultancy we deliver mastery level results in our chosen disciplines:

 

Training & Certification Internationally recognized and celebrated Training Programs built around Contact Centres, Frontline Service & Sales Quality, Service Quality Management, Quality Assurance, Operations and more, for all levels in the Organization.

 

Mystery Shopper Research Extraordinarily practical and high value Programs designed and delivered by industry recognized Service Experts – we believe that each and every Program is unique and work with our Clients to gain the maximum value from this important form of Research.

 

Customer Satisfaction Research From evaluating your existing Survey Program through to designing a new Survey Program for you we have it covered – including Customer Effort Score (CES), Net Promoter Score (NPS) and other formats and across on-line, phone and Face to Face interviewing.

 

Service Benchmarking Since 2005 we have been benchmarking Service Quality around the world with a specific focus on Singapore, Malaysia, India, The Philippines, the U.S., the U.K. and Australia. We know what ‘great service’ looks and sounds like.   

 

Consulting Clients ask us to come in and help evaluate their organizational Service Standards, Frontline Measurement systems, Monitoring & Coaching programs and overall Operational efficiency. Along with Mystery Shopper we conduct Digital Call Audits for Contact Centres to report objective and reliable findings on the level of service that real Customers experience. To us, consulting is all about practicality and expert advice. We identify gaps, conduct root cause analysis and recommend the appropriate solutions to achieve objectives.

 

We look forward to serving you!

 

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 awarded

hdb   uss   rws   senzesalus
shangrila   mindef   maxis   astro
uob   spf   axa   greateasternlife
anzroyal   dbs   theascottgroup   rbs
hsbc   aia   cpf   mindef
hsbc   aia   cpf   mindef

 

 

 

 

 

 

 

 

 

 

 

 

 

 

news 

 

Singapore - NEWS

We are happy to share that e2i supports the
OmniTouch Live-Chat training with 50%
to all companies in Singapore.

Register for training classes from April 2016
to September 2017. The seats are limited to
20 participants.

We have even more good news. Under the
UTAP scheme 6 other training courses are
now supported.

  • Customer Management for Team Leaders
  • Customer Retention 
  • How to Coach Agents to Effective Performance?
  • Service Skills for Outstanding Service
  • Stress Management 
  • Understanding the Customer Experience

 

Please find all Public Courses under Public
Seminars Singapore. New dates are released
and all courses are listed under our public
training Singapore.

For furhter information please contact:

marcus@omnitouchinternational.com 

 

Malaysia - NEWS

We have released of the new course
dates for Malaysia 2016 and all courses
are listed under our public training
Malaysia.

Please feel free to write to us if you have
would like to have some further information:

daniel.ord@omnitouchinternational.com

 

Sri Lanka

We are in preparation of the new course
dates for Sri Lanka 2016 and all courses
are listed under our public training
Sri Lanka.

Please feel free to write to us if you have
would like to have some further information:

daniel.ord@omnitouchinternational.com

 

Germany

We are in preparation of the new course
dates for Germany 2016 and all courses
are listed under our public training
Germany.

Please write to us for further information:

marcus@omnitouchinternational.com -
(auch in Deutsch)

Contact Us

Click below to contact us and find out how OmniTouch International can help your business to create Great Customer Experiences.