"Different", "Inspiring".
"Real world", "Fun".
Participants have a lot to say
about OmniTouch training.
Customer experienced-based
Mystery Shopper that shapes
better Customer journeys.
We help you inspire your
Customers and your Employees.
Your Source for Creating Great Customer Experiences.
We provide training, speaking & experience-based Mystery Shopper to help & inspire Clients innovate their service delivery across the Customer journey.
Founded in Singapore in 2001, we have engaged with more than 1,500 organizations and 50,000 Participants across 40 countries – with ‘wow’ outcomes backed up by thousands of powerful testimonials.
16+ years, 40 countries, 1,500 organizations and more than 50,000 Participants. We’ve learned a lot about what makes a great learning experience.
Our comprehensive suite of programs addresses Management, Team Leader & Frontline eco-systems required to excel in service & experience.
Released in 2012, the OmniTouch Team Leader Series remains the industry standard for learning & career development for mid to senior management working in Contact Centres & Service Centres.
OmniTouch is privileged to provide industry-leading training & certification for people with disabilities who seek employment in Singapore’s vibrant Contact Centre industry.
Better Customer journeys are on the way. The best Mystery Shopper research isn’t about the score – it’s about the learning. When you’re ready to make Mystery Shopper a vibrant part of your Customer experience strategy, we’re here to help.
We are excited to be a Founding Partner of the Singapore & Regional Digital & Customer Experience Awards launching in Singapore in 2017.
Everyone needs a breath of fresh air. Some inspiration – a new perspective.
Our mastery of service, personal development and cultural transformation means that our talks aren’t only fun – they inform and inspire at all levels.
16+ years, 40 countries, more than 50,000 Participants. When you’ve worked with as many people as we have, in as many places, you build up a storehouse of cherished memories. Here are some of our favourites from across the years.
Clients & Participants have a lot to say about OmniTouch. It is not what we say – but what our Clients & Participants say – that really matters. Advocacy for our work is the ultimate Award.
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Contact Information
OmniTouch Pte Ltd
530A Geylang Road
Singapore 389486
(65) 9838 2353