by OmniTouch International

"Different", "Inspiring".
"Real world", "Fun".

Participants have a lot to say
about OmniTouch training.

Customer experienced-based
Mystery Shopper that shapes
better Customer journeys.

We help you inspire your
Customers and your Employees.

Your Source for Creating Great Customer Experiences.

With mastery in Contact Centres, Customer Service & Customer Experience, we provide training, speaking & experience-based Mystery Shopper to help & inspire organizations – and the people who work in them – to create great Customer experiences.

Founded in Singapore in 2001, we have engaged with more than 1,500 organizations and 50,000 Participants across 40 countries – with ‘wow’ outcomes backed up by thousands of powerful testimonials.

Training & Speaking

16+ years, 40 countries, 1,500 organizations and more than 50,000 Participants. We’ve learned a lot about what makes a great learning experience.


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Our Courses

Our comprehensive suite of programs addresses Management, Team Leader & Frontline eco-systems required to excel in service & experience.


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Our Team Leader Series

Released in 2012, the OmniTouch Team Leader Series remains the industry standard for learning & career development for mid to senior management working in Contact Centres & Service Centres.

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Our Training for Persons with Disabilities

OmniTouch is privileged to provide industry-leading training & certification for people with disabilities who seek employment in Singapore’s vibrant Contact Centre industry.

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Mystery Shopper

Better Customer journeys are on the way. The best Mystery Shopper research isn’t about the score – it’s about the learning. When you’re ready to make Mystery Shopper a vibrant part of your Customer experience strategy, we’re here to help.

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We provide (8) Practice Quizzes, each consisting of (10) questions for individuals who want to gauge their know-how and readiness for the official Certified Customer Experience Professional (CCXP) Exam.


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Everyone needs a breath of fresh air. Some inspiration – a new perspective.

Our mastery of service, personal development and cultural transformation means that our talks aren’t only fun – they inform and inspire at all levels.

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16+ years, 40 countries, more than 50,000 Participants. When you’ve worked with as many people as we have, in as many places, you build up a storehouse of cherished memories. Here are some of our favourites from across the years.

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Clients & Participants have a lot to say about OmniTouch. It is not what we say – but what our Clients & Participants say – that really matters. Advocacy for our work is the ultimate Award.


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Email Address

Contact Information

OmniTouch Pte Ltd
530A Geylang Road
Singapore 389486

(65) 9838 2353

Introduction to OmniTouch!