OmniTouch provides Training and Certification, Mystery Shopper and Customer Satisfaction based consulting solutions for the Contact Centre and Customer Service industry.
Headquartered in Asia Pacific with operations in more than 25 countries worldwide, our mission is to enable service excellence through a pioneering combination of global standards, integrated services and industry experts.
News & Highlights
Albert Khoo, Director speaks about "How to Calculate a Budget for a Call/Contact Centre" at a 1-Day workshop organised by the CCAM on the 22 September 2008. Full Details
Albert Khoo, Director speaks at the Customer Service Excellence 2008 Conference held in Kuala Lumpur by the Asia Business Forum in November on the topic "Effective Performance Measurement for Contact Centre and Help Desks". Full Details
Daniel Ord, CEO speaks at the 2008 Asia Pacific Contact Centre Conference & Exposition held in Beijing in October on the topic " Global Service Index – The Benchmark Results for the China Call Centre industry”. Full Details