English
German
"It has been a great experience for
my team to work with Daniel to
bring on our vision for the new
Customer Centric Initiative."
"No one comes close in terms of
charisma, humility, professionalism,
client servicing and passion."
"It was all done in a extremely
professional way, understanding
our own business realities and
not applying a predefined solution."
Your Source for Creating Great Customer Experiences.
We facilitate practical and engaging workshops and speeches that develop Contact Centre mastery, improve Customer Service delivery and advance Customer Experience know-how.
We’re a CXPA Authorized Training Partner, Certified Customer Experience Professionals (CCXP), ICMI Certified Associates, a Call Centre Industry Advisory Council Training Partner (CIAC), Net Promoter Certified and the first to bring professional management level Contact Centre certification to Asia back in the 00s.
Founded in 2001, we’ve helped & inspired more than 50,000 Participants in nearly 40 countries to date. We’re thrilled to do what we love.
18 years, 40 countries, more than 50,000 Participants. We’ve learned a lot about what makes a great learning experience.
Our robust suite of workshops addresses the Management, Team Leader, Frontline & Backline eco-systems required to excel in Contact Centres, Customer Experience & Customer Service.
Better Customer journeys are on the way. The best Mystery Shopper research isn’t about the score – it’s about the learning. When you’re ready to make Mystery Shopper a vibrant part of your Customer experience strategy, we’re here to help.
We’ve worked with so many of the best organizations around the world – and each one helped us build our experience and know-how. Thank you.
18 years, 40 countries, more than 50,000 Participants. When you’ve worked with as many people as we have, in as many places, you build up a storehouse of cherished memories. Here are some of our favourites from across the years.
It is not what we say – but what our Clients & Participants say – that really matters. Advocacy for our work is the ultimate Award.
It’s time to celebrate Customer Experience achievements across Germany, Austria and Switzerland.
OmniTouch is privileged to provide industry-leading training & certification for people with disabilities who seek employment in Singapore’s vibrant Contact Centre industry.
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Contact Information
OmniTouch Pte Ltd
530A Geylang Road
Singapore 389486
(65) 9838 2353
