3 Suggestions for Contact Centre Leaders to transform into Customer Experience Leaders in 2019

In this short article I share 3 suggestions for Contact Centre Leaders to transform into Customer Experience Leaders in 2019. First things first I sometimes hear Contact Centre leaders say that their senior or functional management doesn’t support their Centre. If you work at a cult status company like Zappos you’re clearly fortunate.  Your high level … Continue reading 3 Suggestions for Contact Centre Leaders to transform into Customer Experience Leaders in 2019