by OmniTouch International

"Different", "Inspiring".
"Real world", "Fun".

Participants have a lot to say
about OmniTouch training.

Customer experienced-based
Mystery Shopper that shapes
better Customer journeys.

We help you inspire your
Customers and your Employees.

Your Source for Creating Great Customer Experiences.

We provide training, speaking & experience-based Mystery Shopper to help & inspire Clients innovate their service delivery across the Customer journey.

Founded in Singapore in 2001, we have engaged with more than 1,500 organizations and 50,000 Participants across 40 countries – with ‘wow’ outcomes backed up by thousands of powerful testimonials.

Training & Speaking

16+ years, 40 countries, 1,500 organizations and more than 50,000 Participants. We’ve learned a lot about what makes a great learning experience.

 

Read more

Our Courses

Our comprehensive suite of programs addresses Management, Team Leader & Frontline eco-systems required to excel in service & experience.

 

Read more

Our Team Leader Series

Released in 2012, the OmniTouch Team Leader Series remains the industry standard for learning & career development for mid to senior management working in Contact Centres & Service Centres.

Read more

Our Training for Persons with Disabilities

OmniTouch is privileged to provide industry-leading training & certification for people with disabilities who seek employment in Singapore’s vibrant Contact Centre industry.

Read more

Mystery Shopper

Better Customer journeys are on the way. The best Mystery Shopper research isn’t about the score – it’s about the learning. When you’re ready to make Mystery Shopper a vibrant part of your Customer experience strategy, we’re here to help.

Read more

The Digital & Customer Experience Awards

We are excited to be a Founding Partner of the Singapore & Regional Digital & Customer Experience Awards launching in Singapore in 2017.

 

Read more

Everyone needs a breath of fresh air. Some inspiration – a new perspective.

Our mastery of service, personal development and cultural transformation means that our talks aren’t only fun – they inform and inspire at all levels.

Read more

16+ years, 40 countries, more than 50,000 Participants. When you’ve worked with as many people as we have, in as many places, you build up a storehouse of cherished memories. Here are some of our favourites from across the years.

Read more

Clients & Participants have a lot to say about OmniTouch. It is not what we say – but what our Clients & Participants say – that really matters. Advocacy for our work is the ultimate Award.

 

Read more

Sign up here & stay in touch!

Stay up to date with OmniTouch – news, events, awards, subsidized programs and more.

Email Address

Contact Information

OmniTouch Pte Ltd
530A Geylang Road
Singapore 389486

(65) 6324 4844

Introduction to OmniTouch!