Founded in Singapore in 2001, we were the industry pioneers in professional Contact Centre training, consulting and Mystery Shopper in the region.
To this day, we offer the most robust suite of programs designed to equip Managers, Team Leaders & Frontline Agents with the competencies needed to succeed in today’s Contact Centre & Customer experience environments.
In 2007, we updated our tagline to “Your Source for Creating Great Customer Experiences”.
With our pivot into Customer experience we opened a new set of offerings for Clients including Customer-experience based Mystery Shopper programs – designed with the core belief that endless testing of compliance behaviors does not improve the Customer experience.
Our suite of workshop programs has grown to include advanced service options, advanced Contact Centre operations, updated skills training for evolving channels and Customer experience management.
We now work enterprise-wide as Customer experience Change Agents – helping prepare organizations become change-ready and assisting with the break-down of organizational silos.
Now entering our 16th year of success, we continue to live our vision – “To be the most respected & trusted provider of learning solutions to innovate service delivery across the Customer journey”.