Our people – your resource

Joining the OmniTouch International Team is not easy – to become a member of our management group, an individual must bring more than 10 years of Corporate or Governmental experience in Service/Sales management, Contact Centre management or Research management.

This stringent recruitment and hiring approach has resulted in a veritable think tank of service experts, complemented by a panel of doctoral level Research Advisors based in both Boston and Singapore.

Our network – your advantage

When it comes to managing multi-country Training programs, our affiliation with ICMI allows us to ensure that wherever your people are based, they can access uniform training competencies and unparalleled levels of delivery.

When it comes to managing regional or global Mystery Shopper or Customer Survey programs, our affiliation with the Mystery Shopper Providers Association connects us into a global network of the world’s leading Mystery Shopper providers.

In Singapore, our centralized Centre of Service Excellence serves as the ‘flight controller’ for our regional and global programs, ensuring quality control, cost effectiveness and a single point of contact for Client service.

Our Clients

To view the full list of our Clientele please click here.

Our name

The OmniTouch name is derived from two elements, ‘OMNI’ which is the Latin word for “all” or “everywhere” and ‘TOUCH’ which represents the Customer experience when contacting or ‘touching’ an organization.

OmniTouch International was founded to provide a resource for business and governmental Clients who require expert advice, unexpected insight, personalized service and business results – all at a reasonable cost.