Our Partners
Our exclusive Partners share our values and commitment to Clients:
OmniTouch Partners with International Customer Management Institute (ICMI) as the Global Partner for Asia
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources of Customer Management Professionals - from frontline agents to executives - who wish to improve Customer Experiences and increase efficiencies at every level of the Contact Center.
ICMI's experienced and dedicated Team of Industry Insiders, Analysts, and Consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including:
Founded in 1985, ICMI continues to serve as one of the most established and respected Organizations in the Contact Center Industry.
ICMI - Improving Customer Experiences
ICMI Headquarters102 S. Tejon Street, Suite 1200
Colorado Springs, CO 80903
Local: 719-268-0305
Toll Free: 800-672-6177
Fax: 719-268-0184
Email: icmi@icmi.com
OmniTouch Partners with Great Brook as the Authorised Training & Consulting Partner for Asia Pacific
January 31, 2009
In a sign of the growing recognition of the importance of designing and analyzing appropriate Customer Satisfaction surveys and data, Asia-based OmniTouch International has partnered with the U.S. based Great Brook to bring world recognized Customer Satisfaction training, consulting and research to a broader global market.
OmniTouch International operates in more than 25 countries worldwide with extensive Mystery Shopper and Customer Satisfaction research along with leading Customer Service and Sales training. U.S. based Great Brook provides training, consulting and research solutions with a specific mission at to help Organizations develop robust feedback management that capture and apply the variety of information to their operations to gain strategic, competitive advantage in the marketplace.
Mr. Daniel Ord, CEO of OmniTouch International indicated "Having a service professional at the calibre of Dr. Van Bennekom as our business partner allows us to bring best practices in survey design and analytics to our Asia Pacific Clients and beyond. Even in tough economic times, the value of the Voice of the Stakeholder, whether Customer, Supplier or the Employee cannot be underestimated."
Dr. Van Bennekom, President, Great Brook responded by saying, "This partnership with OmniTouch International enables Great Brook to expand its reach to now help Companies worldwide to capture the Voice of the Customer and apply it to their internal operations to improve product and service quality. We are ecstatic at the opportunity to work with OmniTouch International to deliver our training programs and advisory services."
About Great Brook
Great Brook's mission is to help Organizations listen - to customers, employees, and other stakeholders - towards the goal of increasing Organizational effectiveness. Great Brook assists Organizations with their feedback management through a range of products and services, from self-help books and tools to create survey programs to workshops teaching survey design practices to engagement with a survey consultant to capture feedback. Further, Great Brook has a unique specialty in helping Customer Support Organizations gain voice in a company's product development and product management decisions to improve product supportability and lower total cost of ownership.
ServiceWinners International is our exclusive partner for Debt Collections training and consultancy services. Both training and coaching services are designed with both an Eastern and Western perspective and can be easily customized.
ServiceWinners International specialized in outbound debt collections, negotiation, creativity, and supervisory programs. They are widely praised for their ability to customize and design training programs that are unique to the Client's environment.
For more information on ServiceWinners International, please visit www.servicewinners.com.
Customer Relationship Management and Contact Centre Association of Malaysia (CCAM)
The Customer Relationship Management and Contact Centre Association of Malaysia (CCAM) is our key industry partner in promoting and enhancing managerial skills and maximizing opportunities that are emerging in the Contact Centre marketplace by the provision of training modules, education, seminars, workshops and access to industry information.
The CCAM was inaugurated in September 1999 and has been at the forefront of developing the local CRM and Contact Centre industry in Malaysia. It is a strategic think-tank, an educational platform, and a progressive establishment geared towards constantly improving the calibre of industry professionals.
OmniTouch International has been a loyal and active supporter of the CCAM and takes active participation in industry sponsored activities, notably in the annual CCAM Contact Centre Awards and participating at the Executive level of decision making for the past many years. We are proud to be appointed as the Official Mystery Shopper Evaluator for the CCAM Contact Centre Awards since 2006.
For more information on CCAM, please visit www.ccam.com.my.
Contact Center Pipeline (CCP) - a monthly instructional journal focused on the specific needs and challenges of the Contact Center
Contact Center Pipeline is a Team of professionals sharing their long-standing experience and expertise in driving successful Contact Center directions and decisions and includes such leaders as Linda Harden, Susan Hash, Jay Minnuci, Lori Bockland and many more.
Contact Center Pipeline is a fresh, new, cutting-edge monthly journal focused on specific needs and challenges of the Contact Center. The Advisory Board, Editor, writers and contributors are known for their unique understanding what makes the Contact Center the organization's driving force for attracting and retaining Customers and Employees, and ensuring long-term Organizational success.
In addition to the Advisory Board and regular contributors, well respected Industry Leaders and Consultants present strategies, advice and insights to managing an effective and efficient business.
Contact Center Pipeline is delivered throughout the world and OmniTouch International is pleased to be the formal Partner, Contributor and Co-Author with CCP. To learn more about CCP visit their website at www.contactcenterpipeline.com or send an email to info@contactcenterpipeline.com.