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"It has been a great experience for
my team to work with Daniel to
bring on our vision for the new
Customer Centric Initiative."
"No one comes close in terms of
charisma, humility, professionalism,
client servicing and passion."
"It was all done in a extremely
professional way, understanding
our own business realities and
not applying a predefined solution."
Your Source for Creating Great Customer Experiences.
What we do
Global companies, public sector agencies and national superbrands come to us to train and inspire their people to deliver better Customer Experience, Customer Service & Contact Center performance.
For more than 20 years, around the world and across dozens of industries.
We’re different in the right ways
- Our suite of workshops is one of the most robust anywhere covering CX, EX, Customer Service & Contact Centers – because in the Customer eco-system everything is connected
- We’re experts in both CX and Contact Centers – as a CXPA Recognized Training Provider and as a 30 year industry figure in Contact Centers & Customer Service
- We’ve been training for more than 20 years, having run many of our workshops hundreds of times – we know what makes a great learning experience
But our most important credentials are the thousands of wonderful testimonials earned from Clients & Participants who describe our style as practical, engaging and inspiring.
Thank you for dropping by and don’t hesitate to contact us!
Testimonials
Daniel was as fantastic via video-conference as he is face-to-face. These three days on CX were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end. Definitely a must for whoever wants to improve the experience customers get from a company.” – Julien Rio, RingCentral
“Thank you so much for your training. I found it to be highly insightful. Also, the fact that you were able to provide such well-presented and articulated ideas in the early hours of the morning is a testament to your skills as a trainer (and the strength of your coffee)! You have a wonderful way of presenting yourself and I thoroughly enjoyed every minute.”– Chris Remnant— Contact Centre Team Leader, Viking Cruises
Everybody at the event loved his presentation. Daniel delivers professionalism, passion all the time and he really knows what Customer Experience is. One more thing: Humor is super important. Daniel is a Master of Humor, too!” – András Lőrincz — President, CONTACT Conference
Daniel did a fantastic job & the results were visible during the program itself. That’s one of the fastest turnarounds I’ve seen from a coaching program! Thanks Daniel & the Omni Touch Team!” – Rizvi Amith — Heading The Digital Business & Service Innovation for Vodafone
“On behalf of Maybank, we would like to take this opportunity to thank you for making Maybank’s inaugural CX Masterclass a success. Your topic on ‘Who I Am and What I Do’ received positive feedback from our Participants. The CX knowledge you have shared will help immensely in the development of exemplary CX and strengthen our relationship with customers.
The exercise on Taking Ownership in particular was very impactful and were quoted by many as their one of their key takeaways that can be applied immediately at work. We hope to partner with you again soon on our future CX-related events or projects.” The Maybank CX Team
“Very informative and well-run course. Dan is engaging and knows his topic well. Would highly recommend to anyone running a Call Centre.”
“Brilliant course, way more than my expectations. Hope to attend more training on our subjects with Daniel.”
“Very valuable and interesting. It fulfilled my expectations. Daniel is very motivated and a good teacher/instructor. I hope to participate again at some event/masterclass at OmniTouch.”
“Some really interesting topics, very thought provoking and can be easily applied to the workplace. The course pace was good with lots of opportunity for questions and discussions. Daniel is a really good Tutor!”
Participants from our public High-Performance Contact Centre Workshop, London October 2019
“Thoroughly enjoyed this course!
This course was very true to its name and provides a comprehensive overview and understanding of the six competencies of successful CX Management. The facilitator was extremely engaging, exceptionally well versed in the theory and allowed for some very rich contributions and shared learnings from across the group.”
“Highly recommended for anyone looking to expand their knowledge in this space and those looking to pursue CCXP accreditation.”
Participants from our CX Management & CCXP Exam Preparation Workshop August 2021 in partnership with CX Skills