News & Highlights

OmniTouch International - featured as the Entrepreneur of the Month by Spring Singapore

OmniTouch International was invited by Spring Singapore to be featured as the Entrepreneur of the month for June 2009.

An interview with CEO, Daniel Ord, gives a glimpse into what it takes to be a provider of Service-oriented Training & Certification, Mystery Shopper and Customer Satisfaction Research for the Contact Centre and Customer Service industry.

To read the full article, please click here. 

OmniTouch Conference in Indonesia on 6th August 2009

OmniTouch International is pleased to announce that its first OmniTouch Contact Centre conference will be launched in Jakarta on the 6th August 2009.

This is the very first Contact Centre conference which is organised by the OmniTouch team. Overseas practitioners and clients from MNCs will be invited to speak at the conference.  

 For more information on the conference, please write to indonesia@omnitouchinternational.com.

Grace Heny, Director of Indonesia at the Oracle event on "Setting up Contact Centre"

Grace Heny, Director of OmniTouch Indonesia was invited by Oracle as the Guest Speaker for the topic on "Setting up Contact Centre" held on 25th March 2009. 

"Appreciation Moments" for the Pioneers of CIAC Certification in Indonesia

OmniTouch Indonesia hosted the 1st "Appreciation Moments" for the pioneers of CIAC Certification in Indonesia on the 13th February 2009.

To learn more on CIAC Certification for the Contact Centre Managers and Specialists, please click here. 

Essential Skills & Knowledge (ESK) for effective Contact Management program

"I would recommend this course to all the Contact Centre staff/ Management / Finance officers as it gives a comprehensive package on the Contact Centre business."  

Inspector, New Zealand Police Force 

The Essential Skills & Knowledge (ESK) for effective Contact Management program is one of the industry's highest rated seminar - to find out more about the seminar as well as the public schedule, please click here.

OmniTouch's Partners with U.S. based Great Brook

OmniTouch is pleased to announce the partnership with Great Brook to release powerful training on how to design and analyze a Customer Satisfaction survey program.

To find out more on the partnership, please click here. 

2009 OMNITOUCH PUBLIC SEMINARS

OmniTouch is pleased to announce that the schedule for public seminars in 2009 around Asia has been released.  To find out more on the seminars, locations and costs, please click here.