The Global Service Index
From programs that span the world to evaluating service in the shop down the road, OmniTouch has mastered the art and science of Mystery Shopper design, delivery and assessment.
The Global Service Index (GSI) is a Mystery Shopper based assessment of Call Centre service practices across selected countries including Australia, China, India, Indonesia, Malaysia, the U.K. and the U.S. with more countries being added on an ongoing basis.
Published regularly in ICMI’s Customer Management Insight newsletter, GSI rotates its focus across specific vertical industries to uncover differences in service trends across countries as well as differences in company performance within each country.
It is important to note that public presentations and issuances of GSI results do not include the names of the companies included in the study.
However, if your company is interested to ‘opt – in’ to the GSI study and gain a personalized and detailed report of findings for your company as compared to others in the study, please email us at contactus@omnitouchinternational.com for more information.
You may also click here to learn more about GSI opt-in opportunities.
GSI results are made available on the following basis:
- To obtain copies of the Sector Snapshot articles that are published in ICMI’s Customer Management Insight newsletter, email to contactus@omnitouchinternational.com.
There is no charge for these articles and we do request the name, designation, email address and company name and location to forward this information. - If you are a conference organizer that is interested to have us present GSI findings at your event, please email to contactus@omnitouchinternational.com.
Recent and upcoming conference presentations of GSI results have been or are due to be held in the Miami, Malaysia, Beijing, Shanghai, Singapore and Phoenix. - If you are interested in the overall results or findings from an industry or governmental perspective, please email to contactus@omnitouchinternational.com with your request.