Training & Certification

Participants from around the world have a lot to say about their experience with OmniTouch training.

Our ability to deliver a positive and memorable training outcome is based on our unique commitment to the fundamentals -

• Content
  From our leadership series for senior management through to our certification programs for the frontline, OmniTouch delivers globally and industry recognized frameworks and competencies.


• Delivery
  To passionately and convincingly communicate training content, the Trainer must have the real world learnings that can only come from real world experience.
  
  OmniTouch Trainers come from senior-level backgrounds in the Customer Service & Customer Contact industry, allowing us to resonate with senior level participants as well as understand the day to day reality of mid to frontline participants.


• Flexibility
  Our training work has crossed industries, objectives, audience levels as well as cultural and geographical boundaries.
  
  In our experience, participants gain a better learning experience when we take the time and effort to understand their business and speak their language.
  
  Whether developing a completely new program or modifying programs to incorporate specific case studies and terminology we provide tremendous flexibility in training design and delivery.


• Credentials
  The positive outcomes, testimonials and repeat business from our Clients represents our strongest set of credentials.
  
  OmniTouch Trainers are also internationally recognized as ICMI Certified Associates (a designation awarded by the International Customer Management Institute), members of the CIAC Certification Consortium of Trainers and recognized Customer Contact experts featured at global conferences and events.

Across Asia Pacific, Europe, the Middle East and North and South America, we have had the opportunity to provide both public and private programs that include the world’s leading organizations.

To view of a summary of all of our course titles across all levels please click here.

To view Case Studies of our local, regional and global work please click here.