18+ years, 40 countries, more than 50,000 Participants.
We’ve learned a lot about what makes a great learning experience.
Our years of experience, combined with working with some of the very best organizations in the world, give us many rich stories & practices to share with our audience.
Our goal – whether for a class of five or an audience of 500 – is to help & inspire our Participants to create great Customer experiences for their Customers – whether internal or external.
Contact centre operations, People management, Customer experience management, Touchpoint skills, Employee engagement, Organizational culture & values, Coaching, Survey programs and more – we help Participants at all levels, master service delivery across the Customer journey.
And our Participants tell us we succeed – with thousands of positive Testimonials and repeat Clients.
Our comprehensive suite of programs addresses Management, Team Leader & Frontline eco-systems required to excel in service & experience.
While much of our work is conducted privately ‘in-house’ with Clients, we offer an extensive series of Public Programs throughout the year.
We believe that Public class sizes should be kept small. So we limit attendance to not more than 9 Participants per program – keeping engagement & discussion levels high. To make the experience even more special, our Public Programs are held in our shophouse art gallery setting.
We also deliver large scale presentations to audiences ranging from 20 to 500 on topics related to service, personal improvement and how to flourish & succeed in today’s workplace.
We take our Training & Speaking engagements very seriously – but our style is inspiring, humorous, memorable – and most of all, effective.
Our Clients understand that ‘who’ trains is as important as ‘what’ is trained and take their Customer Experience seriously.
- Content masters – with more than 30 programs in our curriculum
- Experienced in the real world at senior levels
- Full time employees – we don’t utilize ‘associate trainers’
- Globally recognized Contact Centre experts
- Internationally acclaimed
- Thought leaders
- Mystery Shopper experts
- Top rated Speakers
- Successful business owners