17+ years, 40 countries, more than 50,000 Participants.
We’ve learned a lot about what makes a great learning experience.
Our years of experience, combined with working with some of the very best organizations in the world, give us many rich stories & practices to share with our audience.
Our goal – whether for a class of five or an audience of 500 – is to help & inspire our Participants to create great Customer experiences for their Customers.
Contact centre operations, People management, Customer experience management, Customer experience certification, Touchpoint skills, Employee engagement, Organizational culture & values, Coaching, VOC programs and more.
We help Participants, at all levels, master their job roles.
And our Participants tell us we succeed – with thousands of positive Testimonials and repeat Clients.
Our comprehensive suite of programs addresses Management, Team Leader, Frontline & Backline eco-systems required to excel in service & experience.
While much of our work is conducted privately ‘in-house’ with Clients, we offer an extensive series of Public Programs throughout the year.
We also deliver large scale presentations to audiences ranging from 20 to 500 on topics related to service, experience, personal improvement and how to flourish & succeed in today’s workplace.
We take our Training & Speaking engagements very seriously – but our style is inspiring, humorous, memorable – and most of all, effective.
In summary we are:
- Content masters with a comprehensive curriculum of workshops
- Experienced in the real world at senior levels
- Globally recognized Contact Centre & Customer Experience experts
- Internationally acclaimed with testimonials from around the world
- Thought leaders – we write and publish frequently
- Mystery Shopper experts – we have a passion for Customer experience-based research
- Top rated Speakers – everywhere we go
- Successful business owners – now heading into our 18th successful year