Training & Speaking

We’ve learned a lot about what makes a great learning experience.

Our years of global experience, combined with working with some of the best organizations in the world, give us many rich stories & practices to share with our audience.

Our workshop curriculum is one of the most robust in the industry.

We deliver more than 25 industry-leading courses including CX Management & CCXP Exam Preparation, Contact Center Management, Quality Assurance Management, Customer Service & Service Quality across channels, Employee Experience, Coaching, People Management, Leadership and more across the breadth of the customer ecosystem.

But most importantly, we help Clients & Participants succeed.  Whether that’s earning a certification, implementing new skills or just looking at the world in a new way.  Because Organizations change for the better when the people working their change for the better.

Being asked to host or deliver a talk at an event is always an honour.

There’s no big secret or magic formula to deliver a great event talk.  First, you design the talk in alignment with the event organizer.

What should people think and feel at the end of the talk – that perhaps they didn’t know or feel when it started.  And you make it easy and fun by using stories and humour that create a memory.