For nearly 25 years, we’ve helped & inspired people through professional training in Contact Centers, Customer Service & Customer Experience.
And our ability to engage people & deliver business results is backed up by thousands of wonderful testimonials and long term Client relationships around the world.
We believe in the transformative power of Contact Centers, Customer Service and Customer Experience to drive organizational success.
And we celebrate the industry professionals who make this transformation possible every day.
That’s why we deliver over 20 meticulously designed training courses – to help people at every level grow their know-how and elevate the lives of those they serve.
With thousands of Customer professionals trained worldwide, we are proud to inspire meaningful growth and lasting impact.
Because helping people do better and be better is – and always will be – at the heart of everything we do.
Building trust with real people.
Beginning 2013 we joined Daniel’s courses as delegates of Mobily KSA and by 2015 I got my Certificate in the Contact Centre Management Series after finishing 4 modules (People Management, Operations Management, Customer Relationship Management and Leadership & Business Management) signed by Daniel (Master Trainer – OmniTouch).
Since then, we are confident that Daniel delivers the state of art and latest tactics in Customer Care & Customer Experience to enhance Customer Loyalty in order to reach out the Customer Happiness.
We maintain our boundaries with Daniel by following his Courses, Articles, Seminars and other contributions. Daniel is a real value add to our Organisation.
Hi Daniel,
I hope this message finds you well. I wanted to take a moment to express my heartfelt gratitude for the incredible workshop you facilitated on “Managing Difficult Situations.” Your expertise and guidance during the session were truly invaluable, and I am incredibly grateful for the knowledge and skills I gained.
Your presentation was not only informative but also engaging and thought-provoking. You have a unique ability to simplify complex concepts and make them accessible to everyone in the room. Your real-world examples and practical strategies for handling challenging situations were especially enlightening. I now feel much more equipped to navigate difficult scenarios, both in my professional and personal life.
Furthermore, your passion for the subject matter was palpable, which made the workshop not just educational but genuinely enjoyable. Your enthusiasm was infectious, and it kept everyone actively engaged throughout the entire session.
I also appreciate your approachability and willingness to answer questions and provide individual guidance. Your commitment to ensuring that each participant left with a clear understanding of the topic did not go unnoticed.
In addition to the content, the organization and execution of the workshop were impeccable. Everything flowed seamlessly, and it was evident that you put a great deal of effort into preparing and delivering an exceptional experience.
Once again, thank you, Daniel, for sharing your expertise and insights with us.
Warm regards,
Daniel, thanks a million for the Live Chat Training held earlier today.
It was a highly insightful session and there were many learning nuggets you’ve imparted that had augmented our’ know-how on chat operations.
We are certainly looking forward to translating our learnings into next action steps and will continue to keep a lookout for other training opportunities that may be useful for our team.
Thanks once again for the great session.
The Trainer was very knowledgeable and conveyed the contents of the course in a smooth, easy, and understandable manner. The candid environment made it simple to connect with him and he drew very useful points from the examples given in the handout. The importance of CX and how it ties into company culture was insightful and very applicable to the Public Service here in Singapore as we strive to be not only digital-ready, but also to help vulnerable members of society who are lagging behind. We will definitely use what was learned from the course and apply them to our daily work. Thank you so much for the enjoyable and useful course!!!
I organized a 3 days Customer Experience training with Daniel.
I had already seen how great Daniel performs in face-to-face events and was excited to get this project rolling.
Unfortunately, the COVID situation changed the game and forced us to do it remotely. Luckily, Daniel was as fantastic via video-conference as he is face-to-face.
These three days were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end.
Definitely a must for whoever wants to improve the experience Customers get from a company.
I invited Daniel to Hungary as our Keynote speaker for our CONTACT conference. I was right and it was a super idea as everybody at the event loved his presentation. Daniel delivers professionalism, and passion all the time and he knows what Customer Experience is. I’ve learned a lot from him and hope our business relationship moves further soon.
One more thing: Humour is super important. Daniel a Master of Humour, too!
Daniel is a true Customer Service expert and professional in his field. Daniel tailored a bespoke 2-day training course for us to help us create the foundations of our new Contact Centre.
The material was and remains very valid and invaluable. He takes a genuine interest in our business and our customer service journey and we would welcome him back any time.
It was great having Daniel as our Trainer for Connecting with your Customers through Email and he has helped us tremendously in rethinking our approach toward emails.
As always, his trainings are very interesting. With his extensive experience and passion for emails, he was able capture my team’s attention throughout. My team enjoyed the course and has so much praise for Daniel. Great Trainer!
I had an opportunity to collaborate with Daniel in developing the first ever leadership development program for Cathay Pacific Contact Centre leaders.
In my first interaction with Daniel, I walked away with a feeling that he was a right partner to develop this program.
Daniel brings a strong blend of technical and commercial acumen in Contact Centres and the Channel experience space and has a sound on grasp on the leadership and people engagement aspects.
He’s an exceptional practitioner and was well liked by all the Participants. I would highly recommend Daniel if you are looking for support in the Contact Centre space.
I thoroughly enjoyed my time with the group. I have done similar courses in the past, but Daniel was by far the best facilitator. He was engaging and very knowledgeable and very helpful.
I came into the workshop with a pre-conceived idea of what a QM framework was and how to design one.
The workshop really opened my eyes into what a QM is and how coaching and training really works in our environment.
Daniel provided the Medical Customer Experience team at Roche (headed by me) a truly outstanding learning experience around CX.
Together with included internal “family & friends”, the team completed a CX masterclass kindly provided by OmniTouch, with Daniel as a trainer and coach. As an outcome, we did not just complete an excellent in-depth CX training together.
But by set-up and the very interactive way Daniel guided us, we experienced a learning journey that was complemented by remarkable open and extremely inspiring discussions about real life cases.
This training continued to resonate with people and the team for a long time.
We’re different in the right ways.
With over 20 thoughtfully designed training courses, our Clients can choose to pursue excellence in the discipline of their choice – whether that’s Contact Centers, Customer Service or Customer Experience.
Every course we deliver has been run dozens, sometimes hundreds of times. We know what makes a robust and fun learning experience.
To date we’ve worked in over 75 countries – many in person and of course many online. Which means that we aren’t just good at working in different cultures.
We’re able to share global examples & lessons with our Participants from around the world.
Though teaching is core to what we do, we do more than just teach.
We have over two decades of global experience with Mystery Shopper and Digital Contact Audit Research. Advising Clients where to keep up what they’re doing well and where to improve.
We’ve worked with over 400 clients worldwide and here are just a few that highlight the level we work with and the breadth of our experience.
