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"It has been a great experience for
my team to work with Daniel to
bring on our vision for the new
Customer Centric Initiative."
"No one comes close in terms of
charisma, humility, professionalism,
client servicing and passion."
"It was all done in a extremely
professional way, understanding
our own business realities and
not applying a predefined solution."
Your Source for Creating Great Customer Experiences.
For 20 years across 40 countries and dozens of industries we help & inspire people to deliver great Customer, Employee & Contact Center experience.
Our workshop curriculum is one of the most robust in the world. CX Management, Quality Management, Employee Experience, Contact Center Management, Customer Service skills and so much more.
And our speaking engagements are legendary – combining insight, humour and practicality.
Our Research group conducts powerful Mystery Shopper research – with a speciality across Contact Centers and digital channels.
But our most important credential are the thousands of wonderful testimonials earned from Clients & Participants.
Thank you for dropping by and don’t hesitate to contact us!
Testimonials
Daniel was as fantastic via video-conference as he is face-to-face. These three days on CX were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end. Definitely a must for whoever wants to improve the experience customers get from a company.” – Julien Rio, RingCentral
Everybody at the event loved his presentation. Daniel delivers professionalism, passion all the time and he really knows what Customer Experience is. One more thing: Humor is super important. Daniel is a Master of Humor, too!” – András Lőrincz — President, CONTACT Conference
Daniel did a fantastic job & the results were visible during the program itself. That’s one of the fastest turnarounds I’ve seen from a coaching program! Thanks Daniel & the Omni Touch Team!” – Rizvi Amith — Heading The Digital Business & Service Innovation for Vodafone