Welcome to OmniTouch

For nearly 25 years, we’ve helped & inspired people through professional training in Contact Centers, Customer Service & Customer Experience. 

And our ability to engage people & deliver business results is backed up by thousands of wonderful testimonials and long term Client relationships around the world.

Decode the Customer Ecosystem

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The Industry Challenge

People don’t go to school to learn the Customer ecosystem. Or to learn how to become professionals in Contact Centers, Customer Service and Customer Experience.

Many folks end up learning on the job. While others try to piece together their industry know-how by reading books and attending events.

This lack of professional know-how & skill doesn’t just limit a person’s individual growth.

It also limits the organization’s ability to achieve better Customer engagement and business results.

Our Approach

We approach the Customer ecosystem as a business discipline. One that, like finance or marketing, requires essential know-how.

So we deliver structured content, surprising levels of know-how and countless examples from our real world work with Clients around the world.

No matter what course we’re teaching, our Participants tell us they love the stories & examples we share that bring the content to life.

And our curriculum provides solutions for every organizational level. Including Senior Leadership, Middle Management, and Frontline & Backline Team Members.

We’re as happy to work in a room with folks who answer chats, phone calls or emails all day as we are to work in a room with senior leaders on strategy, quality or metrics.

In every engagement, we help Participants deliver better outcomes for themselves, their colleagues and their organization.

This is why we’ve been so successful for so long.

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Decode the Customer Ecosystem

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Years of professional training
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Global, regional and national clients
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Countries in our global footprint

Qualifications

We’re different in the right ways.

Our suite of courses is robust

We cover Contact Centers, Customer Service & Customer Experience across all organizational levels from Senior Leadership, through to Middle Management and Frontline & Backline Team Members.

This is a significant benefit for Participants because we’re able to address so many of the questions that are brought up in course sessions.  

Even when those questions fall outside the scope or ‘level’ of the course they’re attending.

We’ve been training and speaking professionally for nearly 25 years

Every course we deliver has been run dozens, sometimes hundreds of times. We know what makes a robust and fun learning experience.

It’s a global industry and we bring global experience

To date we’ve worked in over 75 countries – many in person and of course many online. Which means that we aren’t just good at working in different cultures. We’re able to share global examples & lessons with our Participants from around the world.

We conduct Mystery Shopper and Digital Contact Audit Research

Though teaching is core to what we do, we do more than just teach.

We have over two decades of global experience with Mystery Shopper and Digital Contact Audit Research. Advising Clients where to keep up what they’re doing well and where to improve.

A few of our testimonials

Building trust with real people.

Our Services

Our Courses

Give us 1, 2 or 3 days and we’ll change the way you see the world.

Our Speaking Engagements

Want an experienced, enthusiastic Speaker? We bring our personality & industry expertise to your Event.

Our Mystery Shopper Research

Ready to elevate your Customer Experience through research?  Our Mystery Shopper & Contact Audit expertise can help.

Our Services

Our Courses

Give us 1, 2 or 3 days and we’ll change the way you see the world.

Our Speaking Engagements

Want an experienced, enthusiastic Speaker? We bring our personality & industry expertise to your Event.

Our Mystery Shopper Research

Ready to elevate your Customer Experience through research?  Our Mystery Shopper & Contact Audit expertise can help.

A Few of Our Clients

We’ve worked with over 400 clients worldwide and here are just a few that highlight the level we work with and the breadth of our experience.