We live to help & inspire people to deliver great Customer experiences.
To do that, we facilitate practical and engaging workshops that develop Contact Centre mastery, improve Customer Service delivery and advance Customer Experience know-how.
Founded 18 years ago, we’ve worked with than 50,000 Participants across more than 40 countries. We have the experience, the know-how and the stories that bring our workshops and speeches to life.
We’re a CXPA Recognized Training Provider, Certified Customer Experience Professionals (CCXP), ICMI Certified Associates, Net Promoter Certified and a Call Centre Industry Advisory Council Training Partner (CIAC).
But our most important credential is what Clients & Participants say.
Thank you for dropping by and don’t hesitate to contact us!