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by OmniTouch International

"It has been a great experience for
my team to work with Daniel to
bring on our vision for the new
Customer Centric Initiative."

"No one comes close in terms of
charisma, humility, professionalism,
client servicing and passion."

"It was all done in a extremely
professional way, understanding
our own business realities and
not applying a predefined solution."

Your Source for Creating Great Customer Experiences.

We’re here to help & inspire people to deliver great Customer experiences.

To do that, we facilitate practical and engaging workshops that develop Contact Center mastery, improve Customer Service delivery and advance Customer Experience know-how.

Founded 19 years ago, we’ve worked with more than 50,000 Participants across more than 40 countries. We have the experience, the know-how and the stories that bring our workshops and speeches to life.

We’re a CXPA Recognized Training Provider, Certified Customer Experience Professionals (CCXP), ICMI Certified Associates, Net Promoter Certified and a Call Center Industry Advisory Council Training Partner (CIAC).

And we’ve written or co-written 25 formal workshop programs for Customer Experience, Customer Service & Contact Centers.

We have also conducted 19 years of Mystery Shopper, qualitative & quantitative research for Clients.  And we regularly bring real life Voice of Customer examples into our facilitation work.

But our most important credential is what Clients & Participants say. We’ve earned thousands of positive testimonials from Clients, Partners & Participants.

Thank you for dropping by and don’t hesitate to contact us!

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Email Address

Contact Information

OmniTouch Pte Ltd
530A Geylang Road
Singapore 389486

(65) 9838 2353