"It has been a great experience for
my team to work with Daniel to
bring on our vision for the new
Customer Centric Initiative."

"No one comes close in terms of
charisma, humility, professionalism,
client servicing and passion."

"It was all done in a extremely
professional way, understanding
our own business realities and
not applying a predefined solution."

Your Source for Creating Great Customer Experiences.

We’re here to help & inspire people to deliver great Customer experiences.

To do that, we facilitate practical and engaging workshops that develop Contact Centre mastery, improve Customer Service delivery and advance Customer Experience know-how.

Founded 19 years ago, we’ve worked with more than 50,000 Participants across more than 40 countries. We have the experience, the know-how and the stories that bring our workshops and speeches to life.

We’re a CXPA Recognized Training Provider, Certified Customer Experience Professionals (CCXP), ICMI Certified Associates, Net Promoter Certified and a Call Centre Industry Advisory Council Training Partner (CIAC).

And we’ve written or co-written 25 formal workshop programs for Customer Experience, Customer Service & Contact Centres.

We have also conducted 19 years of Mystery Shopper & qualitative research.

But our most important credential is what Clients & Participants say. We’ve earned thousands of positive testimonials from Clients, Partners & Participants.

Thank you for dropping by and don’t hesitate to contact us!

18 years, 40 countries, more than 50,000 Participants. We’ve learned a lot about what makes a great learning experience.


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Our robust suite of workshops addresses the Management, Team Leader, Frontline & Backline eco-systems required to excel in Contact Centres, Customer Experience & Customer Service.


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OmniTouch is proud to be awarded the Customer Experience Professional Association (CXPA) ‘Recognized Training Provider’ (RTP) status.


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We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts. That’s why we write and publish constantly – both in our own forums and in CX & Contact Centre publications around the world.


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Mystery Shopper

Better Customer journeys are on the way. The best Mystery Shopper research isn’t about the score – it’s about the learning. When you’re ready to make Mystery Shopper a vibrant part of your Customer experience strategy, we’re here to help.

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We’ve worked with so many of the best organizations around the world – and each one helped us build our experience and know-how. Thank you.


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18 years, 40 countries, more than 50,000 Participants. When you’ve worked with as many people as we have, in as many places, you build up a storehouse of cherished memories. Here are some of our favourites from across the years.

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It is not what we say – but what our Clients & Participants say – that really matters. Advocacy for our work is the ultimate Award.


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It’s time to celebrate Customer Experience achievements across Germany, Austria and Switzerland.

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OmniTouch is privileged to provide industry-leading training & certification for people with disabilities who seek employment in Singapore’s vibrant Contact Centre industry.

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Email Address

Contact Information

OmniTouch Pte Ltd
530A Geylang Road
Singapore 389486

(65) 9838 2353

Introduction to OmniTouch!