Home About Us

About Us

Home About Us

About Us

by OmniTouch International

Founded in Singapore in 2001, we were the industry pioneers in professional Contact Centre training, consulting and Mystery Shopper in the region.

To this day, we offer the most robust suite of programs designed to equip Managers, Team Leaders & Frontline Agents with the competencies needed to succeed in today’s Contact Centre & Customer experience environments.

In 2007, we updated our tagline to “Your Source for Creating Great Customer Experiences”.

With our pivot into Customer experience we opened a new set of offerings for Clients including Customer-experience based Mystery Shopper programs – designed with the core belief that endless testing of compliance behaviors does not improve the Customer experience.

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Our suite of workshop programs has grown to include advanced service options, advanced Contact Centre operations, updated skills training for evolving channels and Customer experience management.

We now work enterprise-wide as Customer experience Change Agents – helping prepare organizations become change-ready and assisting with the break-down of organizational silos.

Now entering our 18th year of success, we continue to live our vision – “To be the most respected & trusted provider of learning solutions to innovate service delivery across the Customer journey”.

News & Recognition

Selected as Chairman & Judges, the Gulf Digital & Customer Experience Awards, Dubai 2017
Appointed as Training Provider to support people with disabilities by Singapore’s SG Enable
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Founding Sponsor, the Singapore & Regional Digital & Customer Experience Awards
Wizard of Oz TRAINER 10 2 17
Featured Customer Experience Workshop Leader, Beyond Excellence Conference, Langkawi Malaysia
CCC Featured Writer
Daniel QA Program
Featuring Workshop Leader – How to Design a Quality Assurance Program for Customer Service Excellence – 22nd & 23rd May, Kuala Lumpur Malaysia
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Daniel Ord – Masterclass Leader – “Differentiating the Brand Experience with an Omnichannel Approach” Asia Connect 25th May 2017
Marcus von Kloeden appointed Judge for the Gulf Digital & CX Awards 2018
Daniel Ord appointed Judge for the Maldives Business & Customer Experience Awards 2018
Marcus von Kloeden appointed Judge for the UK Complaint Handling Awards 2018
Daniel Ord appointed Judge for the International Customer Experience Awards 2018
Daniel Ord interviewed by the CX Judge Australia
Daniel Ord featured on webinar by Call Centre Helper UK
Daniel Ord featured Workshop Leader for Call 2 Excellence, Melbourne, Australia
Daniel Ord featured CX Workshop Leader for Malaysian Experience Conference
Daniel Ord featured Contact Centre Workshop Leader, Kuala Lumpur, Malaysia
Marcus von Kloeden, Judge Maldives Business & Customer Excellence Awards 2018
Marcus von Kloeden, International Ambassador & Judge, International CX Awards 2018
Daniel Ord achieves Net Promoter Masterclass Certificate

It is not what we say – but what our Clients & Participants say – that really matters. Advocacy for our work is the ultimate Award.

When you’ve worked with as many people as we have, in as many places, you build up a storehouse of cherished memories. Here are some of our favourites from across the years: