For more than 18 years we have facilitated high impact workshops and speeches that develop Contact Centre mastery, improve Customer Service delivery and advance Customer Experience know-how for Participants & Clients.
A lot of folks – from new Team Leaders to the most seasoned management practitioner – end up in the Contact Centre, Customer Service or Customer Experience profession by ‘accident’. Or they were promoted up through the ranks.
What we’re really good at is equipping & inspiring folks with the formal know how and skills to do their CC, CS & CX jobs better – from senior management through to the Frontline.
We currently have 25 unique workshop programs in our overall curriculum and write a lot of customized material for workshops, conferences & events.
Credentials-wise, we are a CXPA Authorized Training Partner, a Certified Customer Experience Professionals (CCXP), ICMI Certified Associates, a Call Centre Industry Advisory Council Training Partner (CIAC), Net Promoter Certified and the first to bring professional management level Contact Centre certification to Asia back in the 00s.
But our most important credential is what Clients & Participants say. Over 18 years we’ve received thousands of positive testimonials – hundreds of which can be found here on our website.