For more than 19 years we have facilitated high impact workshops and speeches that develop Contact Centre mastery, improve Customer Service delivery and advance Customer Experience know-how.
A lot of folks – from new Team Leaders to the most seasoned management practitioner – end up in the Contact Centre, Customer Service or Customer Experience profession by ‘accident’. Or they were promoted up through the ranks.
What we’re really good at is equipping & inspiring folks with the formal know how and skills to do their CC, CS & CX jobs better – from senior management through to the Frontline.
We currently have 25 unique workshop programs in our overall curriculum and write a lot of customized material for workshops, conferences & events.
Credentials-wise, we are a CXPA Recognized Training Provider, Certified Customer Experience Professionals (CCXP), ICMI Certified Associates, a Call Centre Industry Advisory Council Training Partner (CIAC) and Net Promoter Certified (OwenCX).
But our most important credential is what Clients & Participants say. Over 19 years we’ve received thousands of positive testimonials – hundreds of which can be found here on our website.