Home About Us Our Management Team Marcus von Kloeden

Marcus von Kloeden

Home About Us Our Management Team Marcus von Kloeden

Marcus von Kloeden

by OmniTouch International

Managing Director

A German national and 13-year Permanent Resident of Singapore, Marcus has more than 25 years in the Sales and Service Management Industry.

Prior to Singapore he was an 8-year Permanent Resident of Switzerland.

Marcus conducts Customer experience-based Mystery Shopper programs, Customer Satisfaction Survey programs and Focus Group discussions to inspire & improve Client service delivery across all key touchpoints.

He helps people & organizations to –

  • Map their Customers’ Journey with them
  • Identify performance gaps across the Customer journey & Customer Touchpoints
  • Improve Customer-centric service culture across departments & functions
  • Improve efficiency & effectiveness in Service areas
  • Motivate & inspire people at all levels to do better and be better
  • Make Customers’ lives better

During training sessions, Marcus gets people inspired, motivated & skilled to improve their performance, while sharing real-world experience gained working with organizations around the world.

Over the last 25 years, Marcus has traveled across the globe and trained in more than 50 countries.

He is also a popular Judge at Customer Experience & Employee Engagement Awards in the Middle East, Europe & the Singapore Region and an Associate Faculty Member of the Othman Yeop Abdullah Graduate School of Business in Malaysia.

Marcus Von Kloeden

Marcus von Kloeden
Managing Director

Mail: marcus@omnitouchinternational.com

Areas of Expertise

  • Mystery Shopper Research Programs
  • Customer Experience Management
  • Service Management
  • Customer Journey Mapping
  • Public Speaking

Education

  • Master of Applied Science, Idstein, Germany