I’ll be presenting my Keynote speech at the Customer & User Experience Expo in London

I’ll be presenting my Keynote speech – What kind of experience does your Contact Centre deliver? – at the Customer & User Experience Expo in London next week. More than 5,000 Customer engagement professionals are expected to descend on ExCel London (the ExCel Exhibition Centre) for the Expo, Europe‚Äôs largest Customer experience event of the … Continue reading I’ll be presenting my Keynote speech at the Customer & User Experience Expo in London