In this article, we share some of what we’ve learned about conducting Mystery Shopper research on Chatbots.  You mean there’s Mystery Shopper research on Chatbots? We recently completed our fourth Mystery Shopper research program on a Client’s chatbot offering for Customers. And when we share that we conduct Mystery Shopper research on Chatbots the first … Continue reading What we’ve learned about conducting Mystery Shopper Research on Chatbots