20 years, 40 countries and dozens of industries
We’ve learned a lot about what makes a great learning experience.
Our years of experience, combined with working with some of the very best organizations in the world, give us many rich stories & practices to share with our audience.
Our workshop curriculum is one of the most robust in the industry.
We deliver more than 25 industry-leading courses including CX Management & CCXP Exam Preparation, Contact Center Management, Quality Assurance Management, Customer Service & Service Quality across channels, Employee Experience, Coaching, People Management, Leadership and more across the breadth of the customer ecosystem.
But most importantly, we help our participants succeed. Whether that’s earning a certification, implementing new skills or just looking at the world in a new way. Because Organizations change for the better when the people working their change for the better.
Being asked to deliver a talk at an event is always an honour. And nowadays we’re even hosting and emceeing events! That’s been a wonderful development.
There’s no big secret or magic formula to deliver a great event talk. First, you design the ‘learning points’ in alignment with the event organizer.
What should people think and feel at the end of the talk – that perhaps they didn’t know or feel when it started. And you make it easy and fun by using stories and humour that create a memory.
When everyone on LinkedIn is a ‘Keynote Speaker’ it can be hard to surface a choice that your Participants will talk about for a long time.
We’re happy to put ourselves forward as that choice.