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Training & Speaking

Training & Speaking
by OmniTouch International

19 years, 40 countries, more than 50,000 Participants.

We’ve learned a lot about what makes a great learning experience.

Our years of experience, combined with working with some of the very best organizations in the world, give us many rich stories & practices to share with our audience.

Our mission to help & inspire people to create great Customer experiences is at the heart of what we do.

And our years of experience, combined with working with some of the very best organizations in the world, give us many rich stories & practices to share with our audience.

We don’t run the same course or two over and over and call it a ‘masterclass’.  We’ve created a ‘Master Curriculum’ with more than 25 individual courses.

Topics we cover in depth include Contact centre operations, People management, Customer experience management, Customer experience certification, Service skills, Employee engagement, Organizational culture, Monitoring & Coaching, Voice of Customer programs and more.

And we rock the house on conference stages around the world.  Helping people laugh and learn at the same time.

Our Participants tell us we succeed – with thousands of positive Testimonials and repeat Clients.

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