Get Contact Center industry-leading training at subsidized rates in Singapore!

Since 2014, Singapore’s Employment & Employability Institute (e2i) has endorsed and provided 50% subsidy for the OmniTouch Team Leader Series.

The Team Leader Series was designed for middle managers & professionals working in the Contact Centre & Service industries.

Leading industry figure and Head of CS at M1 shared his viewpoint with us here –

 

 

Assistant Director of SP Services Digital Contact Centre shared his viewpoint with us as well –

 

So we are happy to share that –

Organizations & individuals who aim to significantly develop middle management & professional capabilities now have a choice between two program & subsidy options in Singapore.

Budget figures (in Singapore Dollars) are provided at the end of this article for your easy reference

 

Option 1 – the complete Team Leader Series & Certification Program

Since 2014, e2i has endorsed and provided 50% subsidy for the complete Team Leader Series.

The full 6 course series was designed to equip Candidates with full mastery of their job roles in Contact Centres & Service-based environments.

Candidates complete a total of (6) 2-day workshop programs (taken in any order) – as follow:

·      Customer Experience for Team Leaders & Professionals

·      How to Monitor & Coach for Team Leaders & Professionals

·      Contact Centre Operations for Team Leaders & Professionals

·      People Management for Team Leaders & Professionals

·      How to be a Great Team Leader (aka Leadership & Engagement)

·      Managing Yourself for Team Leaders & Professionals

Each program is a Masterclass on its own and comes with its own certification exam.

In addition to these 6 programs, Candidates take (2) prescribed WSQ courses and complete (1) Work Product Assignment to demonstrate applicability to the workplace.

Typically the entire process takes 6 – 8 months or so.

Upon completion, Candidates are fully certified and their organization receives a full 50% subsidy back on the program.

Once Candidates have passed all (6) Certification exams, OmniTouch will also issue a formal ‘Work Product Assignment’ where the Candidate will be asked to share specifically – in essay format – what improvements, enhancements & positive outcomes were achieved across a variety of the domains they completed.

Most importantly, the Candidates are equipped to make a real positive impact at work – whether that’s through improved Employee engagement, superior coaching, or better understanding of how to manage operations.

No other Team Leader Series has achieved this kind of positive impact and Candidates who completed the program tell us how much difference it has made to their effectiveness as leaders.

 

Option 2 – the a la carte Program – choose a bundle of 1, 2, 3, 4 or even 5 courses for your Candidate

For Organizations & Individuals who aim to ‘focus in’ on particular topics, we are happy to share that a new e2i program and subsidy – effective February 2017 – is available on an a la carte basis.

The Organization first selects the Candidate (or Candidates) for development.

Then they evaluate which topic or topics they want to put the Candidate through.

So out of the 6 programs available, they choose a ‘bundle’ of either 1, 2, 3, 4 or 5 programs from the list below:

·      Customer Experience for Team Leaders & Professionals

·      How to Monitor & Coach for Team Leaders & Professionals

·      Contact Centre Operations for Team Leaders & Professionals

·      People Management for Team Leaders & Professionals

·      How to be a Great Team Leader (aka Leadership & Engagement)

·      Managing Yourself for Team Leaders & Professionals

The Candidate will attend the selected programs that were chosen and at the end of program they take the relevant certification exam.  The certification exam is administered on Day 2 of the program.

They will then attend (2) prescribed WSQ modules and complete (1) Work Product Assignment assigned by OmniTouch.

The time duration for completion will be based on how many of the a la carte programs were chosen.

But we’d estimate anywhere from 1 – 2 months up to 6 months in all.  It is really driven by how many a la carte programs are selected.

Upon completion, the Organization receives back a 50% subsidy for the program.

Here’s an example –

Let’s say, the Candidate decides they want to upgrade their knowledge & skills related to Customer Experience AND Contact Centre Operations. (So two programs are selected a la carte).

So they enroll in one of our regularly scheduled runs of the 2-day Customer Experience program and they enroll in one of our regularly scheduled runs of the 2-day Contact Centre Operations program.

During the workshops they are likely to meet folks from other Organizations who are also in the certification process as well – allowing for a great exchange of ideas & inspiration.

To make every program personal and discussion oriented, we cap attendance to a maximum of 8 – 9 pax.

We believe round table discussion accomplishes a lot more than packed classrooms.

At the end of the 2-day program, they will (like everyone) take their certification exam.

Once they have passed the relevant certification exams with OmniTouch, their internal HR & Admin department will schedule them to attend the prescribed WSQ Modules.

OmniTouch will also issue a formal ‘Work Product Assignment’ where the Candidate will be asked to share specifically – in essay format – what improvements, enhancements & positive outcomes were achieved through their new understanding and development.

The Work Product Assignment will be specifically tailored to the program or programs taken by the Participant.

Once all activities are completed, the Candidate is formally certified in the particular program or set of programs.

And of course the 50% subsidy is provided back to the sponsoring Organization.

Budgets & figures

The program has been designed to be easy to use.

Here are the key process steps & figures to be aware of:

1. Each 2-day Team Leader program retails at S$995 and is held at the OmniTouch Singapore office at regularly scheduled intervals
2. The subsidy for each program is 50% or S$497.50 – this means that your final out of pocket figure is S$497.50 for any and all of the 2-day Workshop programs – that works out to less than S$250 per day of training.
3. If (for example) you decide to go for a bundle of (2) of the 2-day programs the initial outlay would be 2 x S$995 = S$1,990. After completion you receive back 50% (of the S$1,990) or S$995 which means that your final out of pocket for both programs (4 days of training) is S$995.
4. If you decide to go for the full (6) program Team Leader Series the initial outlay is 6 x S$995 = S$5,970. After completion of the program you receive back 50% (of the S$5,970) or S$2,985 which means that your final out of pocket for all 6 programs (12 days of training) is S$2,985 – less than S$250 per day.
5. There is no charge for the Work Product Assignment – it is built into the overall design of the Team Leader Series
6. In order to enjoy the 50% subsidy – full 100% prepayment is required before attendance at the first program. The 50% subsidy is paid back upon official completion (of all the relevant training modules, certification exams, WSQ modules and the Work Product Assignment)

As always we are here to help – just drop a line to [email protected] or message to 65 9838 2353.

Daniel

[email protected] / www.omnitouchinternational.com / (65) 9838 2353