Testimonials from Participants & Clients will always be our most important credential.
“Dan’s Contact Centre Management training is the most interesting training I’ve ever had. I learned a lot. Thank you very much!”
“Very insightful learning and gives more information aspects of my job role – thank you!”
“Thank you so much. All of this will help me do better with those who really struggle at work”
“Engaging Trainer, helpful content, examples & anecdotes”
The CX Management Fundamentals course has helped me understand important CX practices and how we can bring these to life within our business to deliver continuous CX improvements.
The course was extremely engaging and created a safe environment to ask questions and bounce ideas. I highly recommend this course for anyone new to CX or wanting to expand on their current skillset!
“An eye opener which will help me manage the Call Centre better with the right systems in place.”
“I would like to thank Daniel for his respectful and knowledge-filled workshop. Thank you for dealing all the questions so well.”
“Fantastic program clearly addressing the subject matter. Super energy maintained right through the program. Keep it up!!”
“My little black book of opportunities has just got exhausted. Enhances competency level for key centre maps.”
Dan Ord ticks all the boxes with his training.
I recently participated in Daniel’s Customer Experience Management Workshop in preparation for the CCXP Exam. I’ve also had previous experience with Daniel’s training before, but this didn’t dampen any surprise I might have had for how impressive this training session would be!
You can tell he has been doing this for 20+ years! I would highly recommend this course to anyone considering taking the CCXP Exam.
“It’s a fantastic opportunity to join this session with Daniel. We have learned a lot about Operations Management. The experiences he shared were more important than anything. I’m glad to be here.”
“Completely understandable with lots of humour and good knowledge sharing session as well! Yeah, yeah, yeah – you are awesome Daniel.”
I have been to a great number of courses and have seen many very professional trainers delivering great content and can say with confidence that both content and the way you present really stand out.
You have managed to create a really immersive and very engaging energetic atmosphere during the course.
Listening, thinking, discussing, raising and answering questions – all that made the course very interactive and made sure the material really sank in.
Another important aspect for me was that you generously shared with us a great amount of real-life examples from your own consulting practice. It made the material vivid and live. Again, it makes a huge difference.
