Our Testimonials

Testimonials from Participants & Clients will always be our most important credential.

I had an opportunity to collaborate with Daniel in developing the first ever leadership development program for Cathay Pacific Contact Centre leaders.

In my first interaction with Daniel, I walked away with a feeling that he was a right partner to develop this program.

Daniel brings a strong blend of technical and commercial acumen in Contact Centres and the Channel experience space and has a sound on grasp on the leadership and people engagement aspects.

He’s an exceptional practitioner and was well liked by all the Participants. I would highly recommend Daniel if you are looking for support in the Contact Centre space.

Linjo Oommen, Cathay Pacific Airways

I think this training gave me the tools to be able to better handle adverse or confrontational situations better and how to ‘Wow’ my Guest.”

It was very informative & entertaining at the same time. Broadens up my knowledge more on Customer Service.

Please give more training classes by Daniel – I understand more deeply what I am doing at work.

Mr. Daniel is resourceful, he shared on his experience and gave real examples for guiding in how to improve.

Marina Bay Sands Singapore, Customer Service Training, Participant Testimonials

I found this course to be very engaging, Daniel does a wonderful job of keeping it interesting and honestly the time just flew. Whilst I work in the CX Field every day, this course challenges your thinking in the field of Customer Experience (CX) and have given me some fresh perspecitives.It is not a tick the box type of course, it is very worthwhile with genuine learnings. I would highly recommend to any either starting their journey or well into their CX journey.

Meredith Hall, Chief Customer Experience Officer, Southern Cross Care QLD

Really enjoyed this course!

Designed well so that it fits with a busy work schedule. Great content, delivery and knowledge from Daniel and interesting discussions with the group.

I found this course really valuable and have been able to implement and test some thinking and ideas immediately.

Shelley Norton, Head of Brand and CX, PwC

“Daniel and Marcus were refreshing. We thought that how we do things were already good, but they showed us how it could be better by unlocking as those small locks that would be instrumental to change. I would like to recommend them to all you folks who monitor & coach as this may be the secret sauce you need for success!”

“This course helps me solidify what I am already doing. After joining this 2-day course it gave me assurance that I am doing the right things and not only that it helps me correct the mistakes I am doing when coaching and also gave me additional inputs to help develop my coaching style.”

“The training was very entertaining, engaging and very insightful. Hearing the group, not just the Facilitator discuss their thoughts openly gives perspectives that connect to the focus points of the training. I loved it. The training brought me so much joy and realization of how much I personally know about the topics discussed and more importantly how much I do not know. What comes next, continuing what I have been doing great and applying the new elements that I have learned and continue to share this experience with the group.”

Participants from VGW Philippines & Australia in our How to Monitor & Coach Agents Course

“Everything discussed was related to my daily life. I have learned many positive ways on how to keep engaging with the customer even if they are irate. Thank you so much Daniel to keep it real and it is really helpful.”

“This a great training and it is worth it to spend time with the training. The training was attractive and easy to understand, and the Trainer is awesome.”

“Great! Course is useful / Very beneficial. Good sharing. Thank you! / Great time with an excellent facilitator. / Very Well! Great experience and useful tips. / Mr Daniel superb and looking forward to the next workshop with more interesting activities!”

Participants from AIA in our Managing Difficult Situations Course

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