Our Testimonials

“Very interactive and lively Trainer and session.  It’s good to see the practical aspects and viewpoints with regard to our Call Centre operations.”

“Very good and interactive – fun but full of knowledge.”

“The training is very fun. I learned a lot of things that I can use on my calls.”

“It’s really a fun and exciting training with Mr. Daniel.  I helps us to apply all these methods for future career development.  Mr. Daniel helps and teaches the methods to deal with Customers in future – especially the fussy Guests.”

“I think this training gave me the tools to be able to better handle adverse or confrontational situations better and how to ‘Wow’ my Guest.”

“It was very informative & entertaining at the same time.  Broadens up my knowledge more on Customer Service.”

“Please give more training classes by Daniel – I understand more deeply what I am doing at work.”

“Mr. Daniel is resourceful, he shared on his experience and gave real examples for guiding in how to improve.”

Daniel, thanks a million for the Live Chat Training held earlier today.

 It was a highly insightful session and there were many learning nuggets you’ve imparted that had augmented our’ know-how on chat operations.

We are certainly looking forward to translating our learnings into next action steps and will continue to keep a lookout for other training opportunities that may be useful for our team. 

Do allow us some time to also socialize the learnings amongst our colleagues who have attended the training today and hope you don’t mind if we reach out separately if we have further questions. 

Thanks once again for the great session.

I have been to a great number of courses and have seen many very professional trainers delivering great content and can say with confidence that both content and the way you present really stand out.

You have managed to create a really immersive and very engaging energetic atmosphere during the course.

Listening, thinking, discussing, raising and answering questions – all that made the course very interactive and made sure the material really sank in.

Another important aspect for me was that you generously shared with us a great amount of real-life examples from your own consulting practice. It made the material vivid and live. Again, it makes a huge difference.

“It’s a fantastic opportunity to join this session with Daniel.  We have learned a lot about Operations Management.  The experiences he shared were more important than anything.  I’m glad to be here.”

“Completely understandable with lots of humour and good knowledge sharing session as well! Yeah, yeah, yeah – you are awesome Daniel.”