Our Testimonials

“Hi Daniel, just wanted to say thanks for the brilliant workshop last night. Was lovely to meet you and it’s always a pleasure to learn new techniques, perspectives and ways of working.”

“Daniel is extremely engaging and finds a way to make the content relevant to all attendees.”

“This course was really engaging and very well organised. Daniel was amazing, and I didn’t ‘zone out’ once, sign of an excellent trainer. Really enjoyed the course and learnt lots, particularly liked that’s examples were used of situations where certain vocabulary is acceptable. Made the course sink in.”

“I just wanted to email you in thanks as I have found your recent training session very helpful! I have been able to use UNER(R) very effectively, where previously I had problems saying ‘no’, generally going into far too much detail on my explanation.  This has helped stop at least two complaints and I‘ve also been using the Human Touch in more of my emails.”

Hi Daniel,

I hope this message finds you well. I wanted to take a moment to express my heartfelt gratitude for the incredible workshop you facilitated on “Managing Difficult Situations.” Your expertise and guidance during the session were truly invaluable, and I am incredibly grateful for the knowledge and skills I gained. 

Your presentation was not only informative but also engaging and thought-provoking. You have a unique ability to simplify complex concepts and make them accessible to everyone in the room. Your real-world examples and practical strategies for handling challenging situations were especially enlightening. I now feel much more equipped to navigate difficult scenarios, both in my professional and personal life. 

Furthermore, your passion for the subject matter was palpable, which made the workshop not just educational but genuinely enjoyable. Your enthusiasm was infectious, and it kept everyone actively engaged throughout the entire session. 

I also appreciate your approachability and willingness to answer questions and provide individual guidance. Your commitment to ensuring that each participant left with a clear understanding of the topic did not go unnoticed. 

In addition to the content, the organization and execution of the workshop were impeccable. Everything flowed seamlessly, and it was evident that you put a great deal of effort into preparing and delivering an exceptional experience. 

Once again, thank you, Daniel, for sharing your expertise and insights with us. 

Warm regards,

I love this training and learned a lot! Thank you, Daniel, for giving such a meaningful course. The key takeaway for me was that Customer management and Customer service are totally different concepts and that CX management should look from the perspective of the customer lifecycle, etc.  It really has provided me with a fresh perspective on my current job.

I organized a 3 days training with Daniel.

I had already seen how great Daniel performs in face-to-face events and was excited to get this project rolling.

Unfortunately, the COVID situation changed the game and forced us to do it remotely. Luckily, Daniel was as fantastic via video-conference as he is face-to-face.

These three days were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end.

Definitely a must for whoever wants to improve the experience Customers get from a company.

“Daniel is very engaging and makes the session enjoyable. I learnt a lot in live chat from him.”

“Daniel is very engaging and makes the session very fun. He also provided interesting and engaging examples to help us understand concepts.”

“A very useful session with interesting insights on web chat.”

“Enjoyable yet insightful sharing & knowledge and experiences.”

“I have been handling the Live Chat for almost more than 1 ½  years and this training gave me exposure to many aspects I have not been aware of before.”

“Daniel and Marcus, you both are doing a wonderful job. I’d definitely love to join more of your workshops going forward. Love the group works and the methods you have used to conduct the sessions. I certainly could not believe the session was coming to an end since it was VERY interesting and not boring at all. Keep up the good work.”

“This was a really good workshop, and this is the second time I had a training with Daniel.”

“The learnings were very useful for us to handle day to day work. We learnt to handle not only chat but also emails to deliver a good conversation. Thank you so much.”

“The Trainer has provided an insightful session on Live Chat. He also provided many examples of techniques used.”