Our Testimonials

AMAZING!!!  I would highly recommend this course to any new or experienced Quality Assurance member.

I am new to the role and have gained so much from this course. Myself and a colleague are in new roles in a brand-new team where we have had to build our roles from the ground up.

Whilst we have done this since Feb 2025 this course and Daniel have given myself and my colleague very valuable information that will assist us in developing ourselves, it will also assist in the development of our teams.

We recently attended the Managing Difficult Customers Course presented by Daniel Ord and found it to be highly beneficial.

Daniel was an engaging presenter who kept us captivated throughout the session. The course covered many relevant topics that directly apply to our day-to-day work.

We thoroughly enjoyed the course and are already discussing ways to tweak our current practices to incorporate the strategies we learned.

Overall, it was an insightful and practical experience that we believe will significantly enhance our customer relations.

This was one of the most enjoyable courses that I have ever done. No boring bits! Daniel was amazing and kept us totally engaged in this interactive course.

Our comments and opinions were warmly welcomed. The course content was priceless for our roles in customer service.

Of course, we were given tools to make sure our customers were given top-tier customer service.

What I didn’t expect was how these tools would also benefit us so much. I feel more confident and calmer moving forward. While all of this is a work in progress, I am excited to try these new techniques, have fun with them and no doubt enjoy great results.

 Thank you so much!

The CX Management Fundamentals course has helped me understand important CX practices and how we can bring these to life within our business to deliver continuous CX improvements.

The course was extremely engaging and created a safe environment to ask questions and bounce ideas.

I highly recommend this course for anyone new to CX or wanting to expand on their current skillset!    

I love this CX training and learned a lot! Thank you, Daniel, for giving such a meaningful course.

The key takeaway for me was that Customer management and Customer service are totally different concepts and that CX management should look from the perspective of the customer lifecycle, etc.

It really has provided me with a fresh perspective on my current job.