Ideas & observations to help & inspire.
We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts. We’re proud to provide these short videos as fun ways to listen, reflect & learn.


Daniel Ord presents on Agent Productivity for the Call & Contact Centre Expo London, November 2020

Daniel Ord, CXPA Recognized Training Provider, CX Day Greeting

Daniel Ord CX Day Greeting 2020

OmniTouch Memories 2019 720p

My upcoming Keynote in Hungary - what I'll talk about!

Daniel Ord CXPA Recognized Training Provider

What I learned about CX Strategy by owning an Art Gallery

The 4 Levels of Calibration in the Contact Centre

Daniel Ord training Agent Occupancy - Jakarta 2008

Daniel Ord Excerpt from Operations Training - Jakarta 2008

Contact Centre Operations & the Chicken Dance

OmniTouch Angel Devil Coaching Advice

OmniTouch - Using positive language to describe Customer Experience
