Ideas & observations to help & inspire.
We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts. We’re proud to provide these short videos as fun ways to listen, reflect & learn.
Daniel Ord speaks with the CXPA on Mystery Shopping in a Modern Customer Insights Program
Daniel Ord speaks for the CXPA on Mystery Shopper Research for an upcoming LinkedIn Live
Daniel Ord introduces our upcoming Contact Center Management workshop
Daniel Ord speaks with MyCustomer on the Great Resignation
OmniTouch Memories 2021 720p
Daniel Ord speaks for the CXPA on CX Day 2021
Daniel Ord speaks for the CX Event at Tokopedia
Live with CXPA Lessons From Building a CX Cultural Transformation
Daniel Ord presents on Agent Productivity for the Call & Contact Centre Expo London, November 2020
Daniel Ord, CXPA Recognized Training Provider, CX Day Greeting
Daniel Ord CX Day Greeting 2020
OmniTouch Memories 2019 720p
My upcoming Keynote in Hungary - what I'll talk about!
Daniel Ord CXPA Recognized Training Provider
What I learned about CX Strategy by owning an Art Gallery