Ideas & observations to help & inspire.
We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts. We’re proud to provide these short videos as fun ways to listen, reflect & learn.
What I learned about CX Strategy by owning an Art Gallery
The 4 Levels of Calibration in the Contact Centre
Daniel Ord training Agent Occupancy - Jakarta 2008
Daniel Ord Excerpt from Operations Training - Jakarta 2008
Introduction to OmniTouch
Contact Centre Operations & the Chicken Dance
OmniTouch Angel Devil Coaching Advice
OmniTouch - Using positive language to describe Customer Experience