Ideas & observations to help & inspire.
We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts. We’re proud to provide these short videos as fun ways to listen, reflect & learn.
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What I learned about CX from the Wizard of Oz - Daniel Ord Keynote

Wizard of Oz CX Summit Final

Daniel Ord, Emcee for the European Customer Centricity Awards hosted by Arcet Global - Opening

Daniel Ord speaks with the CXPA on Mystery Shopping in a Modern Customer Insights Program

Daniel Ord speaks for the CXPA on Mystery Shopper Research for an upcoming LinkedIn Live

Daniel Ord introduces our upcoming Contact Center Management workshop

Daniel Ord speaks with MyCustomer on the Great Resignation

OmniTouch Memories 2021 720p

Daniel Ord speaks for the CXPA on CX Day 2021

Daniel Ord speaks for the CX Event at Tokopedia

Live with CXPA Lessons From Building a CX Cultural Transformation

Daniel Ord presents on Agent Productivity for the Call & Contact Centre Expo London, November 2020

Daniel Ord, CXPA Recognized Training Provider, CX Day Greeting

Daniel Ord CX Day Greeting 2020

OmniTouch Memories 2019 720p
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