Ideas & observations to help & inspire.
We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts. We’re proud to provide these short videos as fun ways to listen, reflect & learn.
Live with CXPA Lessons From Building a CX Cultural Transformation
Daniel Ord presents on Agent Productivity for the Call & Contact Centre Expo London, November 2020
Daniel Ord, CXPA Recognized Training Provider, CX Day Greeting
Daniel Ord CX Day Greeting 2020
OmniTouch Memories 2019 720p
My upcoming Keynote in Hungary - what I'll talk about!
Daniel Ord CXPA Recognized Training Provider
What I learned about CX Strategy by owning an Art Gallery
The 4 Levels of Calibration in the Contact Centre
Daniel Ord training Agent Occupancy - Jakarta 2008
Daniel Ord Excerpt from Operations Training - Jakarta 2008
Contact Centre Operations & the Chicken Dance
OmniTouch Angel Devil Coaching Advice
OmniTouch - Using positive language to describe Customer Experience