Founder & Director
I’m a leading global Trainer in Contact Centers, Customer Service & Customer Experience.
For 21 years through my company OmniTouch International, I’ve helped & inspired people all over the world and across dozens of industries to create great Customer experiences. And in thousands of testimonials, Participants & Clients describe my work as engaging, practical & inspiring.
I’m a CXPA Recognized Training Provider and help people develop mastery in CX and earn their CCXP Certification credential.
And I’m an industry leader in Contact Centers and train Centers and the people that work there to perform better.
And to round it out I’m an expert in Customer Service & Quality Assurance across channels including culture building, designing Quality Assurance frameworks, omnichannel service and delivering great conversations across all key channels including phone, live chat, face to face, email and social media.
Our suite of more than 25 powerful workshops includes CX Management & CCXP Exam Preparation, Contact Center Management, Quality Assurance Management, Employee Experience, Customer Service across channels, Omnichannel Service, Monitoring & Coaching, People Management, Leadership, Culture and more.
I’ve run many of these workshops hundreds of times and know what it takes to create a great learning environment.
And it certainly helps that we work with all levels from CEO and senior Executives through to Team Leaders and Frontline & Backline Employees – and address the breadth of the Customer ecosystem.
On the academic side I’m a Lecturer at Hochshule Fresenius Germany where I develop CX courseware for MBA students.
This follows years of guest teaching at the Singapore Civil Service College and the Executive Education arm of Universiti Utara Malaysia.
And I’ve become an Emcee as well – this year I hosted three industry Awards events in North America and Europe.
You can reach me at daniel[email protected]