We’re different in the right ways.

About OmniTouch

Nearly 25 years of professional training experience. Over 400 global, regional and national Clients. 75+ countries in our global footprint. Thousands of wonderful testimonials from Clients & Participants.

We’re here to help & inspire.

Management Team

Daniel Ord,
Founder & Director

A natural Teacher with over two decades delivering workshops & talks around the world, Daniel has a proven track record of transforming individuals and organizations into Customer Experience champions. 

With his infectious enthusiasm, deep passion for teaching, and ability to connect with learners, Daniel is renowned for his ability to impart valuable knowledge and practical skills in a captivating and engaging manner.  

And perhaps most importantly, help individuals and organizations measurably improve their desired outcomes. 

You can reach Daniel by email to [email protected] and also view his profile in LinkedIn here https://www.linkedin.com/in/daniellawrenceord/

Marcus von Kloeden,
Managing Director

Marcus brings a wealth of Customer Experience research & training expertise to his role as a Managing Director. He has managed our qualitative research services work for Clients around the world and also delivers the entire suite of OmniTouch workshops.

Marcus also launched and heads up the DACH Customer Excellence Awards that celebrate Customer excellence across Germany, Austria and Switzerland.  His Awards event has become a must attend on the European Customer events calendar and earns rave reviews as ‘the best Customer Experience event I ever attended’. 

You can reach Marcus  by email to [email protected] and also view his profile in LinkedIn here https://www.linkedin.com/in/marcusvonkloeden/

Years of professional training
Global, regional and national clients
Countries in our global footprint

Why Choose Us?

Our suite of courses is robust

We cover Contact Centers, Customer Service & Customer Experience across all organizational levels from Senior Leadership, through to Middle Management & Frontline and Backline Team Members.

We’ve been training & speaking professionally for nearly 25 years

Every workshop we deliver has been run dozens, sometimes hundreds of times. We know what makes a robust and fun learning experience.

It’s a global industry and we bring global experience

We’ve worked in over 75 countries – many in person and of course many online. Which means that we aren’t just good at working in different cultures. We’re able to share global examples & lessons with our Participants from around the world.

We conduct Mystery Shopper & Digital Contact Audit Research

Though teaching is core to what we do, we do more than just teach. We have over two decades of global experience with Mystery Shopper and Digital Contact Audit Research. Advising Clients where to keep up what they’re doing well and where to improve.

Our Testimonials

Testimonials from Participants & Clients will always be our most important credential.

Our Clients

We’ve learned something from every Client we’ve worked with and we’re proud of the breadth of our experience across industries and geographies.

Our Awards Program

We’re proud to support and present the DACH Customer Excellence Awards & Event
celebrating Customer Excellence in Germany, Austria, and Switzerland.