Our Testimonials

Testimonials from Participants & Clients will always be our most important credential.

I had an opportunity to collaborate with Daniel in developing the first ever leadership development program for Cathay Pacific Contact Centre leaders. 

In my first interaction with Daniel, I walked away with a feeling that he was a right partner to develop this program. 

Daniel brings a strong blend of technical and commercial acumen in Contact Centres and the Channel experience space and has a sound on grasp on the leadership and people engagement aspects. 

He’s an exceptional practitioner and was well liked by all the Participants. I would highly recommend Daniel if you are looking for support in the Contact Centre space.

Linjo Oommen, Cathay Pacific Airways

I thoroughly enjoyed my time with the group. I have done similar courses in the past, but Daniel was by far the best facilitator. He was engaging and very knowledgeable and very helpful.

I came into the workshop with a pre-conceived idea of what a QM framework was and how to design one.

The workshop really opened my eyes into what a QM is and how coaching and training really works in our environment.

Chris Remnant, Viking Cruises

Daniel provided the Medical Customer Experience team at Roche (headed by me) a truly outstanding learning experience around CX.
Together with included internal “family & friends”, the team completed a CX masterclass kindly provided by OmniTouch, with Daniel as a trainer and coach. As an outcome, we did not just complete an excellent in-depth CX training together.

But by set-up and the very interactive way Daniel guided us, we experienced a learning journey that was complemented by remarkable open and extremely inspiring discussions about real life cases.
This training continued to resonate with people and the team for a long time.

Dr. Christian Velten, Roche Pharma

On behalf of Maybank, we would like to take this opportunity to thank you for making Maybank’s inaugural CX Masterclass a success.                                             

Your Keynote Address to all Maybank Employees on ‘Who I Am and What I Do’ received positive feedback from our Participants.  

The CX knowledge you have shared will help immensely in the development of exemplary CX and strengthen our relationship with Customers.

The exercise on Taking Ownership in particular was very impactful and was quoted by many as their one of their key takeaways that can be applied immediately at work. 

We hope to partner with you again soon on our future CX-related events or projects.

Head of CX, Maybank Malaysia

Daniel is a true Customer Service expert and professional in his field. Daniel tailored a bespoke 2-day training course for us to help us create the foundations of our new Contact Centre. 

The material was and remains very valid and invaluable. He takes a genuine interest in our business and our customer service journey and we would welcome him back any time.

Lisa Goode, GoTo Energy (UK)

It was great having Daniel as our Trainer for Connecting with your Customers through Email and he has helped us tremendously in rethinking our approach toward emails.

As always, his trainings are very interesting. With his extensive experience and passion for emails, he was able capture my team’s attention throughout. My team enjoyed the course and has so much praise for Daniel. Great Trainer!

Denise Lazaroo, M1 Singapore