Our Testimonials

Testimonials from Participants & Clients will always be our most important credential.

I organized a 3 days Customer Experience training with Daniel.

I had already seen how great Daniel performs in face-to-face events and was excited to get this project rolling.

Unfortunately, the COVID situation changed the game and forced us to do it remotely. Luckily, Daniel was as fantastic via video-conference as he is face-to-face.

These three days were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end.

Definitely a must for whoever wants to improve the experience Customers get from a company.

Julien Rio, RingCentral

I invited Daniel to Hungary as our Keynote speaker for our CONTACT conference. I was right and it was a super idea as everybody at the event loved his presentation. Daniel delivers professionalism, and passion all the time and he knows what Customer Experience is. I’ve learned a lot from him and hope our business relationship moves further soon.

One more thing: Humour is super important. Daniel a Master of Humour, too!

András Lőrincz, Keynote Talk – CONTACT Conference

Truly Enlightening

Big thanks to Daniel and Marcus for the incredible two-day training.

I appreciate and acknowledge your effort in providing us with better understanding of how to enhance email, communicate well using structured framework and associate techniques.

Thank you.

Maureen Ulsimbi, Bank of the South Pacific, Papua New Guinea

Top Tier!

This course was helpful in breaking down how to build a quality Contact Centre QA framework, and has challenged my thinking of what we had already established.

I particularly found the segment around the Service Vision was the most interesting for me.

Daniel was an amazing facilitator, making the space feel safe to contribute thoughts and ideas.

Chris Nugent, Performance Analyst, REA Group

Thank you to Daniel Ord, our helpful, funny and inspiring trainer from OmniTouch International for the insightful online sessions on Managing Difficult Situations.
He taught us how to bring about change in our team’s communications and introduced processes that helped us craft better responses.
Some of the key takeaways from the TOP team include being aware of your emotions instead of being a victim of them, and that people do not improve if you don’t talk to them
Daniel certainly gave us a lot to talk about.

Participants from our Managing Difficult Customer Situations Course from Top Beraten, Malaysia

Daniel is really an awesome presenter, funny & intelligent. Coaches us the values within the company and shares about his own experiences. Thank you Daniel!
Employees from different departments shared their views and established common understanding to achieve better Customer experience. Thanks to the Instructor for the session.
I’m glad everyone attends this course!
Eye opening on how Customer Service has changed.
It’s a great experience attending Daniel’s workshop today!
Engaging instructor – just too short!
An effective and informative workshop.
Very interesting and I love the content of this program.
A fun way of learning and very useful too!
This is a good experience to serve both our internal & external Customers better.

Participants in our Customer Excellence in a Changing World workshop

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