Testimonials from Participants & Clients will always be our most important credential.
I have been lucky enough to not only have the pleasure of working with Daniel in a professional capacity but also to be able to call him a friend.
Daniel emceed at the inaugural European Customer Centricity Awards in 2020.
With everything that happened we shifted online, and Daniel took everything in his stride, from carefully learning the script for the prerecorded filming to diligently researching every speaker and their topics to ensure a smooth flow of conversation.
Daniel is impeccable and putting people at ease and making them feel comfortable. Daniel is an outstanding Emcee and overall professional!
I thought I knew what CX was. Then I attended the 2-day deep dive into “Mastering the 5 CX Competencies” recently and was blown away.
I have known Daniel for a longer time on LinkedIn, even met up with him for a podcast interview a year earlier. I saw he was offering a course nearby, so I thought “why not” maybe refresh some CX knowledge.
Boy, was I shaken to the core. I had never thought of how true CX can be applied and the incredible change it can make. Daniel is funny, experienced, knowledgeable but also open for others’ ideas as well.
Our class had people from 4 countries and 2 continents, but he brought the group together and made all feel comfortable enough to ask those, sometimes, embarrassing questions. He runs a tight workshop but keeps it feeling light and fun.
Anyone who works in Customer Experience should take a look at this course. It was an eye opener for me.
If you have the opportunity to join a workshop with Daniel you will not regret it.”
AMAZING!!! I would highly recommend this course to any new or experienced Quality Assurance member.
I am new to the role and have gained so much from this course. Myself and a colleague are in new roles in a brand-new team where we have had to build our roles from the ground up.
Whilst we have done this since Feb 2025 this course and Daniel have given myself and my colleague very valuable information that will assist us in developing ourselves, it will also assist in the development of our teams.
We recently attended the Managing Difficult Customers Course presented by Daniel Ord and found it to be highly beneficial.
Daniel was an engaging presenter who kept us captivated throughout the session. The course covered many relevant topics that directly apply to our day-to-day work.
We thoroughly enjoyed the course and are already discussing ways to tweak our current practices to incorporate the strategies we learned.
Overall, it was an insightful and practical experience that we believe will significantly enhance our customer relations.
