Our Testimonials

“Everything discussed was related to my daily life. I have learned many positive ways on how to keep engaging with the customer even if they are irate. Thank you so much Daniel to keep it real and it is really helpful.”

“This a great training and it is worth it to spend time with the training. The training was attractive and easy to understand, and the Trainer is awesome.”

“Great! Course is useful / Very beneficial. Good sharing. Thank you! / Great time with an excellent facilitator. / Very Well! Great experience and useful tips. / Mr Daniel superb and looking forward to the next workshop with more interesting activities!”

“I loved this course  and the Trainer’s approach.  Daniel is an amazing guy and the way he trains is amazing.”

“All the checklists, templates and industry definitions were very useful for me.”

“All of the handouts were quite useful and help me to understand telemarketing & telesales for now and into the future.”

“I have been handling the Live Chat for almost more than 1 ½  years and this training gave me exposure to many aspects I have not been aware of before.”

“Daniel and Marcus, you both are doing a wonderful job. I’d definitely love to join more of your workshops going forward. Love the group works and the methods you have used to conduct the sessions. I certainly could not believe the session was coming to an end since it was VERY interesting and not boring at all. Keep up the good work.”

“This was a really good workshop, and this is the second time I had a training with Daniel.”

“The learnings were very useful for us to handle day to day work. We learnt to handle not only chat but also emails to deliver a good conversation. Thank you so much.”

“The Trainer has provided an insightful session on Live Chat. He also provided many examples of techniques used.”

“Daniel is very engaging and makes the session enjoyable. I learnt a lot in live chat from him.”

“Daniel is very engaging and makes the session very fun. He also provided interesting and engaging examples to help us understand concepts.”

“A very useful session with interesting insights on web chat.”

“Enjoyable yet insightful sharing & knowledge and experiences.”

I organized a 3 days training with Daniel.

I had already seen how great Daniel performs in face-to-face events and was excited to get this project rolling.

Unfortunately, the COVID situation changed the game and forced us to do it remotely. Luckily, Daniel was as fantastic via video-conference as he is face-to-face.

These three days were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end.

Definitely a must for whoever wants to improve the experience Customers get from a company.

I love this training and learned a lot! Thank you, Daniel, for giving such a meaningful course. The key takeaway for me was that Customer management and Customer service are totally different concepts and that CX management should look from the perspective of the customer lifecycle, etc.  It really has provided me with a fresh perspective on my current job.