Testimonials from Participants & Clients will always be our most important credential.
The CX Management Fundamentals course has helped me understand important CX practices and how we can bring these to life within our business to deliver continuous CX improvements.
The course was extremely engaging and created a safe environment to ask questions and bounce ideas. I highly recommend this course for anyone new to CX or wanting to expand on their current skillset!
“Dan’s Contact Centre Management training is the most interesting training I’ve ever had. I learned a lot. Thank you very much!”
“Very insightful learning and gives more information aspects of my job role – thank you!”
“Thank you so much. All of this will help me do better with those who really struggle at work”
“Engaging Trainer, helpful content, examples & anecdotes”
It was great having Daniel as our Trainer for Connecting with your Customers through Email and he has helped us tremendously in rethinking our approach toward emails.
As always, his trainings are very interesting. With his extensive experience and passion for emails, he was able capture my team’s attention throughout. My team enjoyed the course and has so much praise for Daniel. Great Trainer!
Daniel is a true Customer Service expert and professional in his field. Daniel tailored a bespoke 2-day training course for us to help us create the foundations of our new Contact Centre.
The material was and remains very valid and invaluable. He takes a genuine interest in our business and our customer service journey and we would welcome him back any time.
I invited Daniel to Hungary as our Keynote speaker for our CONTACT conference. I was right and it was a super idea as everybody at the event loved his presentation. Daniel delivers professionalism, and passion all the time and he knows what Customer Experience is. I’ve learned a lot from him and hope our business relationship moves further soon.
One more thing: Humour is super important. Daniel a Master of Humour, too!
I organized a 3 days Customer Experience training with Daniel.
I had already seen how great Daniel performs in face-to-face events and was excited to get this project rolling.
Unfortunately, the COVID situation changed the game and forced us to do it remotely. Luckily, Daniel was as fantastic via video-conference as he is face-to-face.
These three days were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end.
Definitely a must for whoever wants to improve the experience Customers get from a company.
