Our Testimonials

“Daniel and Marcus were refreshing.  We thought that how we do things were already good, but they showed us how it could be better by unlocking as those small locks that would be instrumental to change.  I would like to recommend them to all you folks who monitor & coach as this may be the secret sauce you need for success!”

“This course helps me solidify what I am already doing. After joining this 2-day course it gave me assurance that I am doing the right things and not only that it helps me correct the mistakes I am doing when coaching and also gave me additional inputs to help develop my coaching style.”

“The training was very entertaining, engaging and very insightful. Hearing the group, not just the Facilitator discuss their thoughts openly gives perspectives that connect to the focus points of the training.  I loved it.  The training brought me so much joy and realization of how much I personally know about the topics discussed and more importantly how much I do not know.  What comes next, continuing what I have been doing great and  applying the new elements that I have learned and continue to share this experience with the group.”

“Everything discussed was related to my daily life. I have learned many positive ways on how to keep engaging with the customer even if they are irate. Thank you so much Daniel to keep it real and it is really helpful.”

“This a great training and it is worth it to spend time with the training. The training was attractive and easy to understand, and the Trainer is awesome.”

“Great! Course is useful / Very beneficial. Good sharing. Thank you! / Great time with an excellent facilitator. / Very Well! Great experience and useful tips. / Mr Daniel superb and looking forward to the next workshop with more interesting activities!”

“I loved this course  and the Trainer’s approach.  Daniel is an amazing guy and the way he trains is amazing.”

“All the checklists, templates and industry definitions were very useful for me.”

“All of the handouts were quite useful and help me to understand telemarketing & telesales for now and into the future.”

“I have been handling the Live Chat for almost more than 1 ½  years and this training gave me exposure to many aspects I have not been aware of before.”

“Daniel and Marcus, you both are doing a wonderful job. I’d definitely love to join more of your workshops going forward. Love the group works and the methods you have used to conduct the sessions. I certainly could not believe the session was coming to an end since it was VERY interesting and not boring at all. Keep up the good work.”

“This was a really good workshop, and this is the second time I had a training with Daniel.”

“The learnings were very useful for us to handle day to day work. We learnt to handle not only chat but also emails to deliver a good conversation. Thank you so much.”

“The Trainer has provided an insightful session on Live Chat. He also provided many examples of techniques used.”

“Daniel is very engaging and makes the session enjoyable. I learnt a lot in live chat from him.”

“Daniel is very engaging and makes the session very fun. He also provided interesting and engaging examples to help us understand concepts.”

“A very useful session with interesting insights on web chat.”

“Enjoyable yet insightful sharing & knowledge and experiences.”

I organized a 3 days training with Daniel.

I had already seen how great Daniel performs in face-to-face events and was excited to get this project rolling.

Unfortunately, the COVID situation changed the game and forced us to do it remotely. Luckily, Daniel was as fantastic via video-conference as he is face-to-face.

These three days were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end.

Definitely a must for whoever wants to improve the experience Customers get from a company.