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Our Testimonials

Testimonials from Participants & Clients will always be our most important credential.

See our Testimonials

Daniel, thanks a million for the Live Chat Training held earlier today.

 It was a highly insightful session and there were many learning nuggets you’ve imparted that had augmented our’ know-how on chat operations.

We are certainly looking forward to translating our learnings into next action steps and will continue to keep a lookout for other training opportunities that may be useful for our team. 

Do allow us some time to also socialize the learnings amongst our colleagues who have attended the training today and hope you don’t mind if we reach out separately if we have further questions. 

Thanks once again for the great session.

Changi Airport Group, Singapore

“Daniel was an expert communicator in what can be a complex topic.”

“The energy was there –  the people were engaged.”

“A very practical approach based on extensive knowledge & experience to empower best practice.”

“As a new Manager this was a fantastic affirmation of the direction I am headed in.  Daniel was professional and engaging and has given me the tools to improve the experience at our organization.”

“All great topics and learnings – I got many great things out of everything that was covered.”

Participants in a public Contact Centre Management Workshop in Australia

“The best three days I’ve spent in training for a long time! This course is the ‘gold standard’ for Customer Experience Professionals looking to sharpen their skills and understanding of the six core competencies needed to effectively lead and transform their organisation’s Customer Experience.”

“I loved the training! I’d been looking for this type of training for some time and it certainly exceeded all my expectations. A great opportunity to learn the fundamental principles and frameworks behind Customer Experience and Daniel was a great presenter!”

“The CX Competencies training was a real eye-opener for me! As the Head of the Call Centre channel, my focus has traditionally been on my team but this course has enabled me to see the bigger picture and provided me with the skills and framework to apply CX strategies and thinking across our entire business.”

Participants in our CX Management & CCXP Exam Preparation Workshop in Melbourne Australia

“Very interactive and lively Trainer and session.  It’s good to see the practical aspects and viewpoints with regard to our Call Centre operations.”

“Very good and interactive – fun but full of knowledge.”

“The training is very fun. I learned a lot of things that I can use on my calls.”

“It’s really a fun and exciting training with Mr. Daniel.  I helps us to apply all these methods for future career development.  Mr. Daniel helps and teaches the methods to deal with Customers in future – especially the fussy Guests.”

“I think this training gave me the tools to be able to better handle adverse or confrontational situations better and how to ‘Wow’ my Guest.”

“It was very informative & entertaining at the same time.  Broadens up my knowledge more on Customer Service.”

“Please give more training classes by Daniel – I understand more deeply what I am doing at work.”

“Mr. Daniel is resourceful, he shared on his experience and gave real examples for guiding in how to improve.”

Participants in our Service Skills Training with Marina Bay Sands Singapore

Beginning 2013 we joined Daniel’s courses as delegates of Mobily KSA and by 2015 I got my Certificate in the Contact Centre Management Series after finishing 4 modules (People Management, Operations Management, Customer Relationship Management and Leadership & Business Management) signed by Daniel (Master Trainer – OmniTouch).

Since then, we are confident that Daniel delivers the state of art and latest tactics in Customer Care & Customer Experience to enhance Customer Loyalty in order to reach out the Customer Happiness.

We maintain our boundaries with Daniel by following his Courses, Articles, Seminars and other contributions. Daniel is a real value add to our Organisation.

Adel Al Yaqoot, MBA, Mobily, The Kingdom of Saudi Arabia

For any Call Centre Manager or Team Leader level, this course will provide you with a new perspective in managing your staff and your Centre. 

After attending the courses, much of the daily operation is clearer and makes sense on why do we do it or shouldn’t have done it. 

Daniel has the expertise and experience in running a Call Centre,  and he is able to relate to issues that the class raise and advise us accordingly and this is so important in a training.

A Graduate of the OmniTouch Team Leader Series supported by e2i Singapore