Our Testimonials

Daniel, thanks a million for the Live Chat Training held earlier today.

 It was a highly insightful session and there were many learning nuggets you’ve imparted that had augmented our’ know-how on chat operations.

We are certainly looking forward to translating our learnings into next action steps and will continue to keep a lookout for other training opportunities that may be useful for our team. 

Do allow us some time to also socialize the learnings amongst our colleagues who have attended the training today and hope you don’t mind if we reach out separately if we have further questions. 

Thanks once again for the great session.

“Very interactive and lively Trainer and session.  It’s good to see the practical aspects and viewpoints with regard to our Call Centre operations.”

“Very good and interactive – fun but full of knowledge.”

“The training is very fun. I learned a lot of things that I can use on my calls.”

“It’s really a fun and exciting training with Mr. Daniel.  I helps us to apply all these methods for future career development.  Mr. Daniel helps and teaches the methods to deal with Customers in future – especially the fussy Guests.”

“I think this training gave me the tools to be able to better handle adverse or confrontational situations better and how to ‘Wow’ my Guest.”

“It was very informative & entertaining at the same time.  Broadens up my knowledge more on Customer Service.”

“Please give more training classes by Daniel – I understand more deeply what I am doing at work.”

“Mr. Daniel is resourceful, he shared on his experience and gave real examples for guiding in how to improve.”

Beginning 2013 we joined Daniel’s courses as delegates of Mobily KSA and by 2015 I got my Certificate in the Contact Centre Management Series after finishing 4 modules (People Management, Operations Management, Customer Relationship Management and Leadership & Business Management) signed by Daniel (Master Trainer – OmniTouch).

Since then, we are confident that Daniel delivers the state of art and latest tactics in Customer Care & Customer Experience to enhance Customer Loyalty in order to reach out the Customer Happiness.

We maintain our boundaries with Daniel by following his Courses, Articles, Seminars and other contributions. Daniel is a real value add to our Organisation.

For any Call Centre Manager or Team Leader level, this course will provide you with a new perspective in managing your staff and your Centre. 

After attending the courses, much of the daily operation is clearer and makes sense on why do we do it or shouldn’t have done it. 

Daniel has the expertise and experience in running a Call Centre,  and he is able to relate to issues that the class raise and advise us accordingly and this is so important in a training.