- Thank you to Daniel Ord, our helpful, funny and inspiring trainer from OmniTouch International for the insightful online sessions on Managing Difficult Situations.
- He taught us how to bring about change in our team’s communications and introduced processes that helped us craft better responses.
- Some of the key takeaways from the TOP team include being aware of your emotions instead of being a victim of them, and that people do not improve if you don’t talk to them
- Daniel certainly gave us a lot to talk about.
