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Our Testimonials

Testimonials from Participants & Clients will always be our most important credential.

See our Testimonials

I organized a 3 days training with Daniel.

I had already seen how great Daniel performs in face-to-face events and was excited to get this project rolling.

Unfortunately, the COVID situation changed the game and forced us to do it remotely. Luckily, Daniel was as fantastic via video-conference as he is face-to-face.

These three days were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end.

Definitely a must for whoever wants to improve the experience Customers get from a company.

Julian Rio, International Marketing RingCentral for our CX Management & CCXP Exam Preparation Course

I love this training and learned a lot! Thank you, Daniel, for giving such a meaningful course. The key takeaway for me was that Customer management and Customer service are totally different concepts and that CX management should look from the perspective of the customer lifecycle, etc.  It really has provided me with a fresh perspective on my current job.

Operations Manager, Hyatt China, A Participant in our CX Management & CCXP Exam Preparation Course

Hi Daniel,

I hope this message finds you well. I wanted to take a moment to express my heartfelt gratitude for the incredible workshop you facilitated on “Managing Difficult Situations.” Your expertise and guidance during the session were truly invaluable, and I am incredibly grateful for the knowledge and skills I gained. 

Your presentation was not only informative but also engaging and thought-provoking. You have a unique ability to simplify complex concepts and make them accessible to everyone in the room. Your real-world examples and practical strategies for handling challenging situations were especially enlightening. I now feel much more equipped to navigate difficult scenarios, both in my professional and personal life. 

Furthermore, your passion for the subject matter was palpable, which made the workshop not just educational but genuinely enjoyable. Your enthusiasm was infectious, and it kept everyone actively engaged throughout the entire session. 

I also appreciate your approachability and willingness to answer questions and provide individual guidance. Your commitment to ensuring that each participant left with a clear understanding of the topic did not go unnoticed. 

In addition to the content, the organization and execution of the workshop were impeccable. Everything flowed seamlessly, and it was evident that you put a great deal of effort into preparing and delivering an exceptional experience. 

Once again, thank you, Daniel, for sharing your expertise and insights with us. 

Warm regards,

Customer Care Manager, Adventure Operations Australia

“Hi Daniel, just wanted to say thanks for the brilliant workshop last night. Was lovely to meet you and it’s always a pleasure to learn new techniques, perspectives and ways of working.”

“Daniel is extremely engaging and finds a way to make the content relevant to all attendees.”

“This course was really engaging and very well organised. Daniel was amazing, and I didn’t ‘zone out’ once, sign of an excellent trainer. Really enjoyed the course and learnt lots, particularly liked that’s examples were used of situations where certain vocabulary is acceptable. Made the course sink in.”

“I just wanted to email you in thanks as I have found your recent training session very helpful! I have been able to use UNER(R) very effectively, where previously I had problems saying ‘no’, generally going into far too much detail on my explanation.  This has helped stop at least two complaints and I‘ve also been using the Human Touch in more of my emails.”

Participants in our Managing Difficult Customer Situations, GoTo Energy UK

For any Call Centre Manager or Team Leader level, this course will provide you with a new perspective in managing your staff and your Centre. 

After attending the courses, much of the daily operation is clearer and makes sense on why do we do it or shouldn’t have done it. 

Daniel has the expertise and experience in running a Call Centre,  and he is able to relate to issues that the class raise and advise us accordingly and this is so important in a training.

A Graduate of the OmniTouch Team Leader Series supported by e2i Singapore

Beginning 2013 we joined Daniel’s courses as delegates of Mobily KSA and by 2015 I got my Certificate in the Contact Centre Management Series after finishing 4 modules (People Management, Operations Management, Customer Relationship Management and Leadership & Business Management) signed by Daniel (Master Trainer – OmniTouch).

Since then, we are confident that Daniel delivers the state of art and latest tactics in Customer Care & Customer Experience to enhance Customer Loyalty in order to reach out the Customer Happiness.

We maintain our boundaries with Daniel by following his Courses, Articles, Seminars and other contributions. Daniel is a real value add to our Organisation.

Adel Al Yaqoot, MBA, Mobily, The Kingdom of Saudi Arabia