Testimonials from Participants & Clients will always be our most important credential.
Awesome! Thumbs up! Daniel is forever good. Love to attend his course as it helps me to grow & never boring like other courses I attended before.
Amazing & very helpful, will definitely plan to schedule coaching & monitoring sessions. The training explains a broader sense in QA, Coaching & Excellent Service.
Love the Customer Letter exercise. It will make good changes in the behaviour of the Agents moving forward.
I think this training gave me the tools to be able to better handle adverse or confrontational situations better and how to ‘Wow’ my Guest.”
It was very informative & entertaining at the same time. Broadens up my knowledge more on Customer Service.
Please give more training classes by Daniel – I understand more deeply what I am doing at work.
Mr. Daniel is resourceful, he shared on his experience and gave real examples for guiding in how to improve.
I found this course to be very engaging, Daniel does a wonderful job of keeping it interesting and honestly the time just flew. Whilst I work in the CX Field every day, this course challenges your thinking in the field of Customer Experience (CX) and have given me some fresh perspecitives.It is not a tick the box type of course, it is very worthwhile with genuine learnings. I would highly recommend to any either starting their journey or well into their CX journey.
“Daniel and Marcus were refreshing. We thought that how we do things were already good, but they showed us how it could be better by unlocking as those small locks that would be instrumental to change. I would like to recommend them to all you folks who monitor & coach as this may be the secret sauce you need for success!”
“This course helps me solidify what I am already doing. After joining this 2-day course it gave me assurance that I am doing the right things and not only that it helps me correct the mistakes I am doing when coaching and also gave me additional inputs to help develop my coaching style.”
“The training was very entertaining, engaging and very insightful. Hearing the group, not just the Facilitator discuss their thoughts openly gives perspectives that connect to the focus points of the training. I loved it. The training brought me so much joy and realization of how much I personally know about the topics discussed and more importantly how much I do not know. What comes next, continuing what I have been doing great and applying the new elements that I have learned and continue to share this experience with the group.”
