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by OmniTouch International

Thought leadership to help & inspire.

We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts.  That’s why we write and publish constantly – both in our own forums and in CX & Contact Centre publications around the world.

In an industry driven by excellence, it's an honor to be recognized by Clients & Partners. Received in January &
Adding the phrase 'Customer Experience' in front of something doesn't make it so.  And this applies to Mystery Shopper research.