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by OmniTouch International

Thought leadership to help & inspire.

We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts.  That’s why we write and publish constantly – both in our own forums and in CX & Contact Centre publications around the world.

The ability to carry on a conversation in a service setting is a fine art.  A great conversation evokes the
It's always fun to present at internally hosted Service events. You know - those events that most service-oriented organizations hold
Get Contact Center industry-leading training at subsidized rates in Singapore! Since 2014, Singapore’s Employment & Employability Institute (e2i) has endorsed
In an industry driven by excellence, it's an honor to be recognized by Clients & Partners. Received in January &
Adding the phrase 'Customer Experience' in front of something doesn't make it so.  And this applies to Mystery Shopper research.