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by OmniTouch International

Thought leadership to help & inspire.

We believe that every industry professional has a personal obligation to share ideas, learnings & thoughts.  That’s why we write and publish constantly – both in our own forums and in CX & Contact Centre publications around the world.

What I learned judging the Gulf Digital & Customer Experience Awards
An innovative industry deserves an innovative Awards - and I'm privileged to have been involved as a Judge & Chairman.
The Art of Conversation in a service setting
The ability to carry on a conversation in a service setting is a fine art.  A great conversation evokes the
How to liven up your internal Service events!
It's always fun to present at internally hosted Service events. You know - those events that most service-oriented organizations hold
New subsidy options for the industry’s best Team Leader Certification!
Get Contact Center industry-leading training at subsidized rates in Singapore! Since 2014, Singapore’s Employment & Employability Institute (e2i) has endorsed
New recommendations from Clients & Partners – thank you!
In an industry driven by excellence, it's an honor to be recognized by Clients & Partners. Received in January &
How to conduct (and not conduct) a Customer experience Mystery Shopper
Adding the phrase 'Customer Experience' in front of something doesn't make it so.  And this applies to Mystery Shopper research.