We all took a personality test so now what?

We all took a personality test so how do we use what we learned in our coaching conversations?

That’s what the Customer Service Manager asked me during a training program on coaching.

“We all took a personality test and I am like this ___ and my colleague is like that ___,  So how do we bring the results of our personality tests into the quality coaching conversation?”

That’s a fair question.

One I hear now and then in our coaching classes.


So I asked this question in return – about the personality test

I usually advise folks to not answer a question with a question.  It can be considered rude – even aggressive.

But my intention was to use this question to get us to dig deeper into what the answer might be.  Here’s what I asked –

“Before we get into the coaching conversation, can you talk to each other about the ways you’re already using what you learned from the personality test in all of the other conversations that you’re having with the people around you?”

I continued…

“Because the quality coaching conversation is only one of a dozen possible conversations you’re having with your people throughout the course of the day.

For example, you observed something good, you observed something not so good, you praised something, you provided guidance on a task, you asked someone to stay late if they could. Maybe you even gave a performance review.

How have you used what you learned about someone else – via the personality tests – in these other conversations?”

Then I concluded by saying –

“Your answers here are clues to how you can apply what you know about someone in a coaching conversation.”


The room got quiet and I bet you can guess why

It turned out that taking the personality test was kind of fun.

And learning about what kind of people we were was also kind of fun.

But what folks had learned about each other hadn’t been put into any kind of formal practice.

It had been treated like a parlor game.  And wasn’t appearing in any of the conversations that people had with each other.


Get to know the people you work with on an individual level

As you learn about the people you work with and they learn about you, the decisions you mutually make about working together end up applying to the entire relationship.

To all the conversations.

Not just the coaching conversation.



Thank you for reading!

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Daniel Ord

[email protected] / www.omnitouchinternational.com

Daniel Ord of OmniTouch as Emcee for the European Customer Centricity Awards

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