Contact Center Archives - OmniTouch International

Contact Center

Understanding Correlation in the Contact Center Industry (Part 1)

Help your Contact Centre Team Leaders do better – Part 2

Daniel Ord teaches Contact Centre Management with Managers at Standard Chartered Bank global

Introducing our Team Leader Series of articles – to help Team Leaders be better

10 Quiz Questions on Live Chat in your Contact Center

Comments on the McKinsey “The Evolution of Customer Care” article

Photo by Emil Widlund on Unsplash

15 Quiz Questions on Contact Center Operations Management

How important is it that your CX Head be a Contact Center Expert – Part 2

Thanks Dan but do you have the Contact Center metrics for BPOs?

How the Ruby Slippers and Contact Center Metrics intersect – a lesson from the Wizard of Oz

The best $380,000 I ever spent was to learn and grow

I think our Contact Center Reports Person has lost the plot

Should your CX Head be a Contact Center expert too?

Why years of experience is not enough for Contact Centre management success

What lessons can Contact Centre folks learn from CX folks?

What Conway Twitty taught me about Agent resilience