Home
About
About OmniTouch
Management Team
Why Choose Us?
Testimonials
Our Clients
Our Awards Program
Blog
Our Services
Our Services
Management Courses
Frontline & Backline Courses
Mystery Shopper Research
Digital Contact Audit
Hosting or Speaking at your Event
Public Courses
Contact us
Customer Service
To make good decisions is the goal. But sometimes our beliefs get in the way.
I think our Contact Center Reports Person has lost the plot
Why regular and ongoing Employee feedback matters – even if Employees have to go out and get it
15 Quiz Questions on Quality Assurance Management
What a great Quality Assurance professional can do
“But my way is better!”– How to manage a common Coaching Challenge
Email Writing Tips for better Customer Experience – the Ritz Carlton, Santa Barbara
How to be a better Service Quality Manager in 2018
How Team Leaders can talk like Leaders
What Service People can learn from “The Princess & the Pea”
1
2
Next
Categories
Being Human
(5)
Contact Center
(29)
Customer Service
(12)
CX
(40)
Featured
(10)
Life at Work
(17)
Tags
Agents
Art of conversation
Average Handling Time
CCXP
CCXP Certification
CCXP Exam
Certification
Complaints
Contact Center
Contact Center Operations
Contact Centre
Contact Centre Profession
Contact Centre Quality
culture
Customer Ecosystem
Customer Experience
Customer Experience Certification
Customer Experience Technology
Customer Service
CX
Domain Knowledge
Employee Engagement
Experience Design
Frontline
graciousness
Inspiration
KPIs
Leadership
Metrics
Monitoring
Motivation
Mystery Shopper
NPS
outsource
practice questions
Practice Quizz
Presentation Skills
Quality
Quality Assurance
quiz
Scorecards
service
Service Quality
telemarketing
Values
Menu