Featured Archives - OmniTouch International

Featured

Daniel Ord at his art gallery in Singapore`

The Customer Service Test You Should Give to Your Customer Service Trainer

Why I’m so glad I worked in Finance

Can you pass the “Where’s the Beef” test?

Help your Contact Centre Team Leaders do better – Part 2

Daniel Ord teaches Contact Centre Management with Managers at Standard Chartered Bank global

Introducing our Team Leader Series of articles – to help Team Leaders be better

Daniel Ord talks on Mystery Shopper Research

What really happened to your Customer: Introducing our Mystery Shopper Research Series

Are we becoming the CX Police?

Photo by Emil Widlund on Unsplash

15 Quiz Questions on Contact Center Operations Management

How important is it that your CX Head be a Contact Center Expert – Part 2

Thanks Dan but do you have the Contact Center metrics for BPOs?

The best $380,000 I ever spent was to learn and grow

Should your CX Head be a Contact Center expert too?

Dear Trainers: Engagement shouldn’t be the goal

What Emily in Paris taught me about CX

What lessons can Contact Centre folks learn from CX folks?