Home
About
About OmniTouch
Management Team
Why Choose Us?
Testimonials
Our Clients
Our Awards Program
Blog
Our Services
Our Services
Management Courses
Frontline & Backline Courses
Mystery Shopper Research
Digital Contact Audit
Hosting or Speaking at your Event
Public Courses
Contact us
CX
To make good decisions is the goal. But sometimes our beliefs get in the way.
Shared Understanding: What great CX Leaders cultivate
How important is it that your CX Head be a Contact Center Expert – Part 2
Thanks Dan but do you have the Contact Center metrics for BPOs?
Should your CX Head be a Contact Center expert too?
The London Tube Map and CX Strategy – a story
What Emily in Paris taught me about CX
What lessons can Contact Centre folks learn from CX folks?
Good & evil in Customer Experience and why it’s like a Marvel Comics movie
What can I do with my CCXP?
1
2
3
4
Next
Categories
Being Human
(5)
Contact Center
(29)
Customer Service
(12)
CX
(40)
Featured
(10)
Life at Work
(17)
Tags
Agents
Art of conversation
Average Handling Time
CCXP
CCXP Certification
CCXP Exam
Certification
Complaints
Contact Center
Contact Center Operations
Contact Centre
Contact Centre Profession
Contact Centre Quality
culture
Customer Ecosystem
Customer Experience
Customer Experience Certification
Customer Experience Technology
Customer Service
CX
Domain Knowledge
Employee Engagement
Experience Design
Frontline
graciousness
Inspiration
KPIs
Leadership
Metrics
Monitoring
Motivation
Mystery Shopper
NPS
outsource
practice questions
Practice Quizz
Presentation Skills
Quality
Quality Assurance
quiz
Scorecards
service
Service Quality
telemarketing
Values
Menu