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Life at Work
To make good decisions is the goal. But sometimes our beliefs get in the way.
Don’t make a bad decision in the name of a good outcome
We all took a personality test so now what?
The DACH Customer Excellence Awards – a Superb Event!
Dear Trainers: Engagement shouldn’t be the goal
Why Fortune Cookie Wisdom frustrates me and what you can do about it
How to get better at writing
Some suggestions for industry Awards entrants
Shiny Toy Syndrome – thoughts on Technology in the Customer Experience
Organizational culture matters more than where you live
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