Contact us

Our Testimonials

Testimonials from Participants & Clients will always be our most important credential.

See our Testimonials

The Trainer was very knowledgeable and conveyed the contents of the course in a smooth, easy, and understandable manner. The candid environment made it simple to connect with him and he drew very useful points from the examples given in the handout.

The importance of CX and how it ties into company culture was insightful and very applicable to the Public Service here in Singapore as we strive to be not only digital-ready, but also to help vulnerable members of society who are lagging behind. We will definitely use what was learned from the course and apply them to our daily work.

Thank you so much for the enjoyable and useful course!!!

The Singapore CPF Board

I organized a 3 days Customer Experience  training with Daniel.

I had already seen how great Daniel performs in face-to-face events and was excited to get this project rolling.

Unfortunately, the COVID situation changed the game and forced us to do it remotely. Luckily, Daniel was as fantastic via video-conference as he is face-to-face.

These three days were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end.

Definitely a must for whoever wants to improve the experience Customers get from a company.

Julien Rio, RingCentral

I invited Daniel to Hungary as our Keynote speaker for our CONTACT conference. I was right and it was a super idea as everybody at the event loved his presentation. Daniel delivers professionalism, and passion all the time and he knows what Customer Experience is. I’ve learned a lot from him and hope our business relationship moves further soon.

One more thing: Humour is super important. Daniel a Master of Humour, too!

András Lőrincz, Keynote Talk – CONTACT Conference

AMAZING!!!  I would highly recommend this course to any new or experienced Quality Assurance member.

I am new to the role and have gained so much from this course. Myself and a colleague are in new roles in a brand-new team where we have had to build our roles from the ground up.

Whilst we have done this since Feb 2025 this course and Daniel have given myself and my colleague very valuable information that will assist us in developing ourselves, it will also assist in the development of our teams.

Jamie Mailey, Team & Quality Assurance Manager, Legal Aid NSW

We recently attended the Managing Difficult Customers Course presented by Daniel Ord and found it to be highly beneficial.

Daniel was an engaging presenter who kept us captivated throughout the session. The course covered many relevant topics that directly apply to our day-to-day work.

We thoroughly enjoyed the course and are already discussing ways to tweak our current practices to incorporate the strategies we learned.

Overall, it was an insightful and practical experience that we believe will significantly enhance our customer relations.

Customer Relations Manager, Princess Cruises

This was one of the most enjoyable courses that I have ever done. No boring bits! Daniel was amazing and kept us totally engaged in this interactive course.

Our comments and opinions were warmly welcomed. The course content was priceless for our roles in customer service.

Of course, we were given tools to make sure our customers were given top-tier customer service.

What I didn’t expect was how these tools would also benefit us so much. I feel more confident and calmer moving forward. While all of this is a work in progress, I am excited to try these new techniques, have fun with them and no doubt enjoy great results.

 Thank you so much!

Customer Solutions Officer, Princess Cruises