I organized a 3 days Customer Experience training with Daniel.
I had already seen how great Daniel performs in face-to-face events and was excited to get this project rolling.
Unfortunately, the COVID situation changed the game and forced us to do it remotely. Luckily, Daniel was as fantastic via video-conference as he is face-to-face.
These three days were intense but really insightful, mixing pure learning, exercises, tests, group discussions… not a dull moment, not a minute wasted, and a much better overview of the CX world in the end.
Definitely a must for whoever wants to improve the experience Customers get from a company.
