Home
About
About OmniTouch
Management Team
Why Choose Us?
Testimonials
Our Clients
Logos
Names
Our Awards Program
Blog
Our Services
Our Services
Management Courses
Frontline & Backline Courses
Mystery Shopper Research
Digital Contact Audit
Hosting or Speaking at your Event
Public Courses
Contact us
Leadership
German fairy tales are terrifying – much like how some leaders react to ‘bad’ CX news
Are we becoming the CX Police?
Shared Understanding: What great CX Leaders cultivate
What can I do with my CCXP?
What to look for when you hire a new Contact Center Manager
Help your Contact Centre Team Leaders do better – Part 1
How Team Leaders can talk like a Leader
Categories
Being Human
(9)
Contact Center
(39)
Customer Research
(10)
Customer Service
(12)
CX
(46)
Featured
(37)
Life at Work
(17)
Team Leader
(5)
Training
(3)
Tags
Agents
Art Gallery
Awards
CCXP
CCXP Exam
Certification
coaching
compliance
Contact Center
Contact Center Operations
Customer Centricity
Customer Experience
Customer Experience Certification
Customer Experience Mystery Shopper
Customer Research
Customer Service
CX
CX Lessons
decision making
Email Writing
Employee Engagement
Experience Design
industry
Inspiration
Leadership
Lessons
Metrics
Motivation
Mystery Shopper
operations
Personal Development
practice questions
Qualitative Research
Quality
Quality Assurance
quiz
research
Resilience
Service Quality
Team Leader
Trainer
Training
Values
vision
voice of customer
Menu
