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Posts by Daniel Ord
When Low Service Scores Meet High Financial Results: A Mystery Shopper Story
OmniTouch Customer Experience Training
OmniTouch Frontline Contact Center & Customer Service Training
OmniTouch Contact Center Management Training
The Essential Guide to OmniTouch Training Programs
What Makes a Luxury Conversation in a Contact Center?
Would Your Client Want to Have Dinner with You?
Why I Keep Writing — And Why You Might Too
What Makes a Trainer Engaging? It Starts with Who You Are
Mystery Shopper Research Quiz: Test Your CX Know-How
Being Customer-Obsessed Doesn’t Mean Being Business Blind
“Then the Customer Will Have To…” — Where CX Dies
Surprise Moments in CX Training: What Makes Participants Go “Oh!”
The Four Pillars of Strong Contact Center Leadership
What a CX Bestseller Got Wrong About Mystery Shopper Research
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