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CX
Customer Experience: Thoughtfulness Made Visible
Where’s the Beef? A CX Lesson in Value
What Do You Make? (Hint: It’s Not the Customer Experience)
Similarities First: A CX Lesson from Around the World
How to Conduct A Customer Experience Mystery Shopper Program
When Low Service Scores Meet High Financial Results: A Mystery Shopper Story
Being Customer-Obsessed Doesn’t Mean Being Business Blind
“Then the Customer Will Have To…” — Where CX Dies
Surprise Moments in CX Training: What Makes Participants Go “Oh!”
Credibility — The Proof Behind the CX Promise
German Fairy Tales Are Terrifying — Much Like How Some Leaders React to ‘Bad’ CX News
What Running an Art Gallery Taught Us About CX in the Real World
Are We Becoming the CX Police?
Should Your CX Head Be a Contact Center Expert Too? — Part 2
The DACH Customer Excellence Awards – A Superb Event!
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