Customer Service Archives - OmniTouch International

Customer Service

Our Training Programs — Frontline Contact Center & Service Training

OmniTouch Frontline Contact Center & Customer Service Training

OmniTouch Training Programs — Contact Centers, Frontline Service, and CX

The Essential Guide to OmniTouch Training Programs

Ferragamo Handbag Arno Senoner on Unsplash

What Does a Luxury Conversation Sound Like in a Contact Center?

What My German Class Taught Me About Listening

Daniel Ord at his art gallery in Singapore`

The Customer Service Test You Should Give to Your Customer Service Trainer

Photo by Binzi Xu on Unsplash

“I Didn’t Sleep Well” Is Not a Customer Experience Strategy

Lions, Tigers and Bears: Navigating Customer Service Leadership Challenges

Your Super High Quality Scores May Be Holding Your Team Back

15 Quiz Questions on Quality Assurance Management

What a Great Quality Assurance Professional Can Do

It’s Time to Rethink Targeting Net Promoter Score at the Frontline

When You Coach You’re Either Helping or Keeping Score

Email Writing Tips for Better Customer Experience – The Ritz Carlton, Santa Barbara

How to Be a Better Customer Service Manager

What Service People Can Learn from “The Princess & the Pea”