Featured Archives - OmniTouch International

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OmniTouch Training Programs — Contact Centers, Frontline Service, and CX

The Essential Guide to OmniTouch Training Programs

Would Your Client Want to Have Dinner with You?

Happy Dog by Oscar Sutton on Unsplash

What Makes a Trainer Engaging? It Starts with Who They Are

Being Customer-Obsessed Doesn’t Mean Being Business Blind

“Then the Customer Will Have To…” — Where CX Dies

Surprise! Jan Canty on Unsplash

Surprise Moments in CX Training: What Makes Participants Go “Oh!”

What I Learned About CX from a High-Pressure Finance Job in Beverly Hills

Daniel Ord at his art gallery in Singapore`

The Customer Service Test You Should Give to Your Customer Service Trainer

Daniel Ord teaches Contact Centre Management with Managers at Standard Chartered Bank global

Introducing Our Team Leader Series — Helping Leaders Do Better

Daniel Ord talks on Mystery Shopper Research

What Really Happened to Your Customer: Introducing Our Mystery Shopper Research Series

15 Quiz Questions on Contact Center Operations Management

Should Your CX Head Be a Contact Center Expert Too?

What Emily in Paris Taught Me About CX

What Lessons Can Contact Centre Folks Learn From CX Folks?

What Kind of Customer Experience Does Your Contact Center Deliver?