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Would Your Client Want to Have Dinner with You?
What Makes a Trainer Engaging? It Starts with Who They Are
What If You Did Sentiment Analysis on Your Own Company?
The Customer Service Test You Should Give to Your Customer Service Trainer
Can You Pass the “Where’s the Beef” Test?
Storytelling at Work: A Trainer’s Practical Playbook
Selecting Quality Standards for Better Customer Conversations
Lessons on Working with Senior Leaders at the Getty Museum
Good Outcomes Don’t Excuse Bad Decisions
We All Took a Personality Test — So Now What?
The DACH Customer Excellence Awards – A Superb Event!
Beyond Fortune Cookie Wisdom: What Really Helps at Work
Want to Get Better At Writing? Start With Your Emails.
What I Learned Running 60 Classes on CX Values and Culture for a Client
Practical Advice for Industry Awards Entrants
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