Home
About
About OmniTouch
Management Team
Why Choose Us?
Testimonials
Our Clients
Logos
Names
Countries
Photo Gallery
Our Awards Program
Blog
Our Services
Our Services
Management Courses
Team Leader Courses
Frontline & Backline Courses
Mystery Shopper Research
Digital Contact Audit
Hosting or Speaking at your Event
Public Courses
Contact us
CX–Contact Center Bridge Series
Shared Understanding: What Great CX Leaders Cultivate
Should Your CX Head Be a Contact Center Expert Too? — Part 2
Should Your CX Head Be a Contact Center Expert Too?
What Lessons Can Contact Centre Folks Learn From CX Folks?
CX Lessons We Can Learn From the Contact Centre Industry
It’s Time to Rethink Targeting Net Promoter Score at the Frontline
Three Suggestions for Contact Centre Leaders to Master CX
From Contact Center Management to CX Leadership: Do You Have What It Takes?
Why Your Call Quality Doesn’t Deliver on Customer Experience
Categories
Being Human
(17)
Contact Center
(44)
Craft of Training & Speaking
(8)
Customer Service
(13)
CX
(41)
CX–Contact Center Bridge Series
(9)
Featured
(11)
Leadership
(10)
Life at Work
(18)
Mystery Shopper Research
(14)
Team Leader
(7)
Training
(6)
Tags
Being Human
beyond the frame
coaching
communication skills
Contact Center
Contact Center Leadership
contact center management
contact center metrics
Contact Center Operations
contact center training
Customer Experience
customer journey mapping
customer perception
Customer Research
Customer Service
cx leadership
cx measurement
CX Strategy
cx training
decision making
empathy
Employee Engagement
Leadership
learning and development
Life at Work
Metrics
Mystery Shopper Research
organizational culture
Performance Standards
Personal Development
Personal Growth
practice questions
professional development
Qualitative Research
Quality
Quality Assurance
quality management
quiz
Service Culture
service design
service mindset
Service Quality
service standards
storytelling
Training
Menu
